Mikey Hicks has the same name as someone on the “selectee” list, a group of 13,500 names that trigger additional security measures at our nation’s airports. The TSA says it’s a “myth” that an 8-year-old is on a list and being frisked. His mother doesn’t agree.
Marisa is alone during the holidays, but it would have been nice to have TV, phone and internet to keep her company. Unfortunately, she says TWC randomly canceled her service for no reason.
Reader Merry says that If Babies R Us double-bills you, and it was a gift purchase, you’ll need to let them harass the giftee if you want your money back.
James Lileks bought some fancy-ass Electrolux appliances from Best Buy. Unfortunately. they’ve turned out to be a bit of a headache. Mr. Lileks thought perhaps since he was a valuable customer who bought fancy-ass items, Best Buy would help him out and swap the problematic dishwasher for a more reliable cheaper brand (turns out that that the washer’s control panel is susceptible to moisture, of all things.) He was wrong. They’d rather keep fixing it. Over. And Over. And Over.
This English-as-a-second-language tech support guy just wants to help Noah out, but the weird combination of formal exchanges and misunderstandings make him sound like an AI program. We don’t think Jullan even realizes that his good-natured attempts to help are only annoying the customer more. In theory, we like the idea of a tech support guy “extending an extra mile,” but maybe next time he should stick to tech support and leave billing questions unto the billing department.
Every year Erick gets a Christmas present from Capital One. They reopen the credit card he closed 4 or 5 years ago. At that point, Microsoft gets into the act and starts billing that account for XBOX Live service he canceled at about the same time.
Reader Chris had Verizon FiOS installed back in January, and like so many other Verizon customers, he’s been unable to get the free LCD he was promised. Chris sent us a timeline of his struggles with Verizon. It’s a long, frustrating read…
Reader Kevin writes in with one of those stories that makes you feel like pulling your hair out. He can’t access his online account with National City and they can’t help him.
Jonathan, an EB Games employee, wants to let you know that you should open your new copy of Guitar Hero III while you’re still in the store, just in case it’s missing the game.