Mikey Hicks has the same name as someone on the “selectee” list, a group of 13,500 names that trigger additional security measures at our nation’s airports. The TSA says it’s a “myth” that an 8-year-old is on a list and being frisked. His mother doesn’t agree. [More]
frustrating
TWC Accidentally Cancels Service, Leaves You Bored And Lonely During Holidays
By 12.18.09
Marisa is alone during the holidays, but it would have been nice to have TV, phone and internet to keep her company. Unfortunately, she says TWC randomly canceled her service for no reason. [More]
Babies R Us Won't Issue Refund Without Harassing Gift Recipient
By 12.18.09
Reader Merry says that If Babies R Us double-bills you, and it was a gift purchase, you’ll need to let them harass the giftee if you want your money back. [More]
Best Buy: All The Appliances In Your House Must Break 4 Times Before We Replace Them
By 10.5.09
James Lileks bought some fancy-ass Electrolux appliances from Best Buy. Unfortunately. they’ve turned out to be a bit of a headache. Mr. Lileks thought perhaps since he was a valuable customer who bought fancy-ass items, Best Buy would help him out and swap the problematic dishwasher for a more reliable cheaper brand (turns out that that the washer’s control panel is susceptible to moisture, of all things.) He was wrong. They’d rather keep fixing it. Over. And Over. And Over.
Has Comcast Hired ELIZA For Customer Chat Support?
By 4.8.09
This English-as-a-second-language tech support guy just wants to help Noah out, but the weird combination of formal exchanges and misunderstandings make him sound like an AI program. We don’t think Jullan even realizes that his good-natured attempts to help are only annoying the customer more. In theory, we like the idea of a tech support guy “extending an extra mile,” but maybe next time he should stick to tech support and leave billing questions unto the billing department.
Every Year Capital One Reopens My Account And XBOX Live Debits Money
By 3.6.09
Every year Erick gets a Christmas present from Capital One. They reopen the credit card he closed 4 or 5 years ago. At that point, Microsoft gets into the act and starts billing that account for XBOX Live service he canceled at about the same time.
Verizon, It's Been 4 months, 16 days Since FiOS Was Installed. Where's My Free LCD TV?
By 5.27.08
Reader Chris had Verizon FiOS installed back in January, and like so many other Verizon customers, he’s been unable to get the free LCD he was promised. Chris sent us a timeline of his struggles with Verizon. It’s a long, frustrating read…
National City Mortgage Company Can't Help You Access Your Account
By 4.2.08
Reader Kevin writes in with one of those stories that makes you feel like pulling your hair out. He can’t access his online account with National City and they can’t help him.
Open Guitar Hero III Inside The Store, Some Boxes May Be Empty
By 11.19.07
Jonathan, an EB Games employee, wants to let you know that you should open your new copy of Guitar Hero III while you’re still in the store, just in case it’s missing the game.
