If you were planning to travel to the Northeast this week, you’ll probably need to change your itinerary, as more than 1,000 flights have already been canceled in advance of a massive snowstorm.. [More]
Over the weekend, severe winter weather in Denver disrupted flights in and out of Denver International Airport, having largest effect on Frontier Airlines, which is based there. Frontier canceled 275 flights across the country, which has led to a lot of frustrated customers. Some of whom were still in the airport as of this morning. [More]
Four years after a consumer group asked federal safety regulators to recall more than 850,000 Nissan vehicles based on hundreds of owner complaints that the cars would unexpectedly lose speed or stall, the National Highway Traffic Safety Administration declined to pursue the issue, despite finding there was a mechanical problem with the vehicle transmissions. [More]
Back in February, Frontier Communications and Verizon announced a massive deal where Verizon sold broadband, cable TV, and voice markets in California, Texas, and Florida to Frontier. Millions of customers came along with the sale, and they were supposed to be switched from Verizon to Frontier on April 1. Considering how well the switch went, that wasn’t a good date to choose. [More]
When looking to book a flight, many consumers find it easier to peruse third-party comparison sites such as Kayak, Orbitz or Expedia where airfare can be easily compared among different airlines. While airlines have had their share of issues with sites that often lead to some fares disappearing, one legislator is calling for a federal investigation over allegations that some carriers completely withhold information from such travel sites in an attempt to block passengers from finding the best price possible. [More]
Update: In March 2016, American announced that it was phasing out the hold option and transitioning to the 24-hour cancellation window option.
Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]
While we all know that companies don’t spend piles of cash on campaign contributions and lobbying just to support candidates they believe in, it’s rare to hear an in-office politician openly calling out his colleagues for bending to the will of a corporate backer. [More]
In recent years, the airline industry has undergone a rather stark transformation through a series of mega-mergers between legacy carriers. Still, one group has been left relatively untouched: budget carriers. But the Chairman of the Board for Frontier Airlines sees a future with fewer bottom-dollar airline brands. [More]
Is Frontier Airlines the newest Spirit Airlines? Minus the always entertaining missives of Spirit CEO Ben Baldanza, the Denver-based carrier is taking a page from its cheapo fellow airline and changing up its price structure to include, among other things, a fee for carry-on baggage and a reserved seat. [More]
Another week, another vehicle recall. This time Nissan is recalling more than 13,000 Frontier trucks for a potential fire risk. [More]
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction.
Back in the cold days of January, reader Chris moved away from FiOS territory. It was very sad for everyone involved, but he and his household moved on, subscribing to DSL service from Frontier. One DSL line just wasn’t enough Internet tubes for his household, so they looked into getting a second line and modem, but they couldn’t have a second “dry loop” DSL line. They had to get a phone package along with it. Chris was happy to hand over his money for this service, but Frontier was not so happy to hand over his modem so he can actually start the service. They never sent it, but keep billing him for the service and equipment anyway.
Airlines have tacked on more and more fees over the years as a way to recoup costs without having to raise their base fares as much, but Frontier has broke with these seemingly relentless upward tradition and actually reduced some fees this week. Thunderclap!
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle.
Since they both were acquired by the same holding company last year, it’s been an inevitability that both Midwest Airlines and Frontier would eventually end up flying under the same brand, but it remained to be seen whether one would fold into the other or there would be a completely new name. That mystery ended this morning with Republic announcing that, as of today, Midwest will now be part of the Frontier family.
After yesterday’s story about cyclists being unhappy with United’s exorbitant fee to check bikes on their planes, the folks over at Bicycling wrote to share their breakdown of the best and worst airlines for when you’re taking your wheels with you.