Back in February, Frontier Communications and Verizon announced a massive deal where Verizon sold broadband, cable TV, and voice markets in California, Texas, and Florida to Frontier. Millions of customers came along with the sale, and they were supposed to be switched from Verizon to Frontier on April 1. Considering how well the switch went, that wasn’t a good date to choose. [More]
When looking to book a flight, many consumers find it easier to peruse third-party comparison sites such as Kayak, Orbitz or Expedia where airfare can be easily compared among different airlines. While airlines have had their share of issues with sites that often lead to some fares disappearing, one legislator is calling for a federal investigation over allegations that some carriers completely withhold information from such travel sites in an attempt to block passengers from finding the best price possible. [More]
Update: In March 2016, American announced that it was phasing out the hold option and transitioning to the 24-hour cancellation window option.
Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]
While we all know that companies don’t spend piles of cash on campaign contributions and lobbying just to support candidates they believe in, it’s rare to hear an in-office politician openly calling out his colleagues for bending to the will of a corporate backer. [More]
In recent years, the airline industry has undergone a rather stark transformation through a series of mega-mergers between legacy carriers. Still, one group has been left relatively untouched: budget carriers. But the Chairman of the Board for Frontier Airlines sees a future with fewer bottom-dollar airline brands. [More]
Is Frontier Airlines the newest Spirit Airlines? Minus the always entertaining missives of Spirit CEO Ben Baldanza, the Denver-based carrier is taking a page from its cheapo fellow airline and changing up its price structure to include, among other things, a fee for carry-on baggage and a reserved seat. [More]
Another week, another vehicle recall. This time Nissan is recalling more than 13,000 Frontier trucks for a potential fire risk. [More]
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
Back in the cold days of January, reader Chris moved away from FiOS territory. It was very sad for everyone involved, but he and his household moved on, subscribing to DSL service from Frontier. One DSL line just wasn’t enough Internet tubes for his household, so they looked into getting a second line and modem, but they couldn’t have a second “dry loop” DSL line. They had to get a phone package along with it. Chris was happy to hand over his money for this service, but Frontier was not so happy to hand over his modem so he can actually start the service. They never sent it, but keep billing him for the service and equipment anyway. [More]
Airlines have tacked on more and more fees over the years as a way to recoup costs without having to raise their base fares as much, but Frontier has broke with these seemingly relentless upward tradition and actually reduced some fees this week. Thunderclap! [More]
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle. [More]
Since they both were acquired by the same holding company last year, it’s been an inevitability that both Midwest Airlines and Frontier would eventually end up flying under the same brand, but it remained to be seen whether one would fold into the other or there would be a completely new name. That mystery ended this morning with Republic announcing that, as of today, Midwest will now be part of the Frontier family. [More]
After yesterday’s story about cyclists being unhappy with United’s exorbitant fee to check bikes on their planes, the folks over at Bicycling wrote to share their breakdown of the best and worst airlines for when you’re taking your wheels with you. [More]
If you signed up for Frontier Communications’ Price Protection Plan—a combo phone and broadband package—between January 2007 and September 2008, and you canceled the agreement and were charged an early termination fee (ETF), you may be getting some cash back.
Ok, here’s a crazy idea: if you’re an airline, and you have a form with room to list two adults who are authorized to pick up an unaccompanied minor, wouldn’t it make sense to have room for both names in your computer system? Because whoever is running Frontier Airline’s system doesn’t seem to think so! Kayla’s mother spent a frantic hour, IDs in hand, trying to prove that she was authorized to meet her 13-year-old daughter at the gate. The form accompanying her daughter clearly had both her and Kayla’s father listed, but the computer listed only the father’s name. While Frontier sorted out the confusion, Kayla spent an hour waiting in Denver Airport’s security room.
Frontier Communications, a Rochester, NY based DSL provider, has recently added language in their acceptable use policy that caps “reasonable” high speed internet usage at 5GB per month, after which they may “suspend, terminate or apply additional charges to the Service.” Metered-internet-hating blog “Stop the Cap” calculated that at Frontier’s most expensive price (for those who do not accept a multi-year contract) the ISP is charging a whopping $10.80 per gigabyte.
Some airlines still call it “Rule 240” and others a “contract of carriage” but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler?