Andrew stared at the row of tools on the shelf at Home Depot and sighed. He had a big new job to do, but after getting all his tools from Home Depot for the past 20 years, there was but a paltry selection. No open stock items and the sets were incomplete. He wouldn’t be able to get all the tools he needed. So, drawing on what he’d learned from reading Consumerist, rather than an EECB, he crafted an email to a specific person at Home Depot corporate he thought might help.