More than a year after opening a probe into why the door latches on certain Ford vehicles refused to stay shut, the National Highway Traffic Safety Administration closed the door (horrible pun) on the investigation after determining a recall initiated by the carmaker fixed the problem. [More]
Ever since the clock struck midnight on Jan. 1, 2015, companies have been throwing elbows trying to one-up each other to see who can offer recreations of – and reap the revenues from – products showcased in Back to the Future: Part II: “Pepsi Perfect,” a $10,000 hover board, self-lacing shoes from Nike and more. With just two days to go until Marty McFly’s fateful visit to the future, Ford is getting in on the marketing glory by offering a [fake] flux capacitor. [More]
As a general rule of thumb I make sure to never drive with my door open: it’s not safe for me, my passengers or other drivers. But for some 60-odd drivers of Ford Fiestas, closing the door didn’t mean it would actually stay shut, and that issue opened the door (horrible pun) for a National Highway Traffic Safety Administration investigation. [More]
Customer service surveys at car dealerships must be serious, serious business. That’s the only conclusion I can draw from Bob’s story about being bullied by the Ford dealership where he bought his Fiesta. They called him up to say that if he planned to rate his (unsatisfactory) service experience as anything but satisfactory, he would be hurting the dealership and practically stealing money out of employees’ pockets and yanking food out of their kids’ mouths. If he didn’t say nice things, the service manager insinuated, the dealership might decide not to service his car at all.
Leslie has been waiting for her Ford Fiesta for quite a while now. She’s been patient and not too sad, but was still delighted when the automaker sent her a letter apologizing for the delay, including a $50 Mastercard gift card. “Fifty dollars is no lottery win,” she writes, “but hey, it beats a poke in the eye with a sharp stick any day.” Very wise, Leslie.