flying the friendly skies friday


Flying The Friendly Skies Friday: Papa’s Got A Brand New Bag; Better Than First Class

Around these parts, we hear our share of the frustrating, the woeful and the all-out angry. But when we catch hold of an idea that brings out the happy and rewarding stories of customers, we like to celebrate it. This week in Flying The Friendly Skies Friday: Hey, that’s my bag!; Grandpa gets a really cool upgrade. [More]


Flying The Friendly Skies Friday: No Tears Over Spilled Oil; Kindness Rears Its Lovely Head

In an attempt to make Fridays even more of a delightful day, we’ve been asking you, our dear readers, for stories that made you smile while soaring through the air. Flying The Friendly Skies Friday celebrates all that is right and good in the world of customer service, and this week’s edition is no different. Keep those stories coming, and we’ll keep spreading the happy vibes. [More]