A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher.
General Motors has recalled 313,000 vehicles over concerns that a fluid leak could send motorists sliding brake-lights first into hedges. The recall, however, won’t begin until February 2008.