Bargain hunters know that buying a floor model of something like a camera or a computer can be a good way to save a bit of money, especially on electronics. But floor models lack that appeal when you pay full price… and you were never told it was used. [More]
John got a great deal on a floor-model washer and dryer unit at Best Buy. But he wasn’t the only one. After he completed the purchase, Best Buy sold the units out to another customer, delivering them to the other purchaser before reaching John. That’s a simple enough error that could have been easily fixed by, say, offering a significant discount on another set of the same model. But that’s not possible at this Best Buy.