When US Airways announced that they would no longer be offering complimentary beverages in coach, we wondered how long it would take before other airlines ditched the free stuff. So far, none have, and the Association of Flight Attendants (AFA), has denounced the move, calling US Airways planes “flying vending machines.”
fees
JetBlue To Charge $7 For Pillow-Blanket Kit
By 8.4.08
JetBlue is launching a new fee, $7 for a pillow and an allergen-rebuffing blanket. It comes with a $5 coupon to Bed Bath and Beyond. It’s all part of what JetBlue describes as a “basket of fee changes” which they project will rake in an additional $50 million this year. I guess that’s someone’s idea of targeted marketing. “Guys, we need to figure out a way to hone in on this lucrative “buys blankets” crowd…”
Crowne Plaza Hotel Blindsides You With A $235.13 Hold For Incidental Charges
By 8.4.08
Much like that nasty little gas station problem we talked about awhile back, hotels just love to slap holds on your debit or credit card accounts for “incidental charges.” There’s nothing wrong or uncommon about the practice, but its difficult or impossible to tell exactly how much the hold might be — and for some consumers who aren’t expecting it, the holds can cause big problems. Reader Eric recently got slapped with a $253.13 hold from the Crowne Plaza Hotel in Kansas City, and he’s a little irked because they didn’t disclose the hold when he was checking in, and they only refunded $160 of it when he checked out.
99-Cent ATMs At NYC McDonald's
By 8.4.08
Tip for the savvy traveler visiting New York: all the McDonald’s in New York have ATMs with only 99-cent fees. However you will probably have to put up with a freelance “doorman” bumming for change on your way out.
Spirit Airlines Drops $10 Fee For Ordering Tickets Online
By 8.2.08
As quietly as it came, the $10 “web convenience fee” Spirit levied for the favor they were doing you by letting you book online, has gone. The fee no longer appears in Spirit Airlines’ contract of carriage. A small victory for common sense, though they’ll probably just figure out a way to make it up somewhere else. How about $5 fee for takeoffs and landings?
Delta Wants $300 In Fees On A $306 Ticket
By 7.31.08
When reader Anayah booked a ticket for her little sister to come visit her in New York, she specifically asked Delta if there would be a fee for an unaccompanied minor. They told her (twice) that since her sister was 14, there would be no fee. When Anayah’s family got to the gate Delta informed them that there would be a charge of $100 each way. Anayah’s mother could not afford to pay this fee and, since Delta would not allow Anayah to pay the fee in person at the ticket counter in New York, there would be an additional charge of $100 to pay by phone. The confusion caused her sister to miss her flight, and now Delta wants another fee to rebook her.
American Airlines Thinks It's "Generous" To Charge A $100 Excess Baggage Fee To Soldiers
By 7.30.08
Let’s say you are in the military and have to undergo some training before you are deployed to Iraq to fight in a war. Let’s also say that this training requires to you bring 3 bags of equipment. If the airline you’re flying charges a $100 “excess baggage” fee, but waives the $15 first checked bag fee, and the $25 second checked bag fee… is that “generous?”
Delta To Charge $50 For The Second Checked Bag, $125 For A Third
By 7.30.08
Delta Airlines announced yesterday that they will be doubling the fee for a second checked bag, blaming high fuel costs and asserting that it’s “still a good value when compared with shipping or luggage services.”
Delta Increases 2nd Checked Bag Fee To $50
By 7.29.08
Delta announced today that it’s doubling the fee for a second checked bag from $25 to $50, effective on new bookings starting July 31st for all travel after August 5th. Got a third, fourth, or fifth bag and a lot of money to burn? Fees for those will rise from $80 per bag to $125 each.
Spirit Airlines Stealing Your Money Is "Nonrefundable"
By 7.25.08
Our network of spies and informants have penetrated every major American corporation. The following is dialog from a recent Spirit Airlines board meeting, as imagined by reader David, whom they screwed over. The first sentence of this post is therefore a non sequitor, but that’s ok. What’s not ok is Spirit’s policy making its various fees and upgrades non-refundable. So if they screw up your ticket and then have to issue you a new one, you don’t get to keep the upgrades you bought. They just take your money, because of their ironclad policy against refunds. Now let’s join that imagined Spirit Airlines board meeting, already in progress…
Spirit Airlines Charges $10 Fee For Ordering Tickets Online
By 7.21.08
One of the major points of having your customers order online is supposed to be that it makes it a more efficient and convenient process for everyone. Not so at Spirit Airlines, which is now charging $10 roundtrip extra fee if you order your tickets online. They’re calling this the “web convenience fee.”
UPDATE: Bank Of America Has No Idea Whether It Treats Parking Meter Payments As A Cash Advance
By 7.16.08
Remember our reader who tried to use his Bank of America debit card on a parking meter and was charged a $10 cash advance fee? One of our commenters did a little investigation on our story and got two conflicting responses from Bank of America.
Is This $0.10 Credit/Debit Surcharge On Gasoline Allowed?
By 7.15.08
Reader Brian wants to know how to tell a “surcharge” applied to a credit/debt card transaction vs a convenience charge?
JetBlue Can't Decide If They Charged An Unaccompanied Minor Fee
By 7.7.08
JetBlue promised Catie’s husband in March that the $798 fare charged to fly his children from Austin to Boston included the unaccompanied minor fee. But when Catie recently called to verify the reservation, she was told that her children wouldn’t be allowed to board unless she paid an extra $200.
American Refunds Canceled Plane Ticket, Keeps $15 Checked Baggage Fee
By 7.6.08
American refunded Josh’s airfare after canceling his flight to New York, but not his $15 checked baggage fee. Though the fee is listed in their system, American won’t issue a refund unless Josh sends a formal request letter along with his baggage claim receipt to Tulsa, Oklahoma.
By 7.3.08
../../../..//2008/07/03/the-current-standby-policies-of/
The current standby policies of 12 airlines. Free standby is going… going… [Dan’s Deals]
Spirit Airlines' Customer Service Number Leads To Phone Sex Line
By 6.30.08
When you fly an ultra low budget airliner, you expect ultra low service, but even under that business model, it seems reasonable to assume that calling customer service won’t take you to a phone sex line. Reader Barbara would agree. She writes:
Sprint Responds To Your Request To Block All Internet Services By Signing You Up For A Data Package
By 6.29.08
Chelsea noticed several mistaken charges on her Sprint bill for internet access, along with a late fee even though she was enrolled in automatic bill pay. Sprint quickly reversed the erroneous fees and suggested that she block access to the internet. Chelsea replied that this would be perfectly acceptable, so long as it was a free service. In response, Sprint signed her up for a $15 per month data plan.
