Stepping into Consumerist reader Steve’s local FedEx Office outlet is like falling down the rabbit hole into Wonderland, where a package is simultaneously delivered and en route and where security measures require you to show ID in order to pick up a package, but anyone is free to fabricate that ID even though FedEx knows it’s fake. [More]
Fedex Office, the entity formerly known as Kinko’s, offers a service where you can upload a document, have it printed at a store near you, and pick it up. How wonderful! Unless the system, in its infinite wisdom, sends your document to a store that is a 4-hour drive away. That’s what happened to a UCLA law professor, who tried to call FedEx and fix the situation. Maybe this would have worked had the customer service rep been capable of basic communication in English.
While a FedEx Office might not be as comfy or aromatic as a Starbucks, free WiFi access is still free WiFi access. And as of today, around 1,000 of the printing-and-shipping shops (formerly known as FedEx Kinko’s) have begun offering what they claim is free and unlimited internet access from the folks at AT&T.
When you rent a meeting space, should it have heat? Chairs that are clean and not broken? We think so! Reader Mark does too. FedEx Office doesn’t.
FedEx announced yesterday that they would be renaming Kinko’s “FedEx Office”