C’mon Sears, rust isn’t a magic brown fairy powder that you can sprinkle over any warranty issue to deny coverage. Brian was told he couldn’t have his worn-out sockets replaced because they were rusty. He pointed out that he needed them replaced because they were worn out, not because of some cosmetic damage due to oxidation. Now Sears has officially told him that any rust on a Craftsman tool automatically voids the warranty—which is not what Sears told us two years ago.
Brian tried to trade in some old Craftsman tools, the ones that come with a lifetime, no-questions-asked replacement policy. Unfortunately, the Tool Associate at Sears deemed Brian unworthy of the Cratfsman guarantee and refused him. That’s why he’s the Tool Associate.
As is custom for Valentine’s Day, many businesses are offering heart-shaped merchandise. Papa John’s Pizza is offering a such a themed pizza. But, as is often the case, reality can be strikingly different than advertising. Come inside to see what the pizza actually looks like.
UPS delivered a package to a Texas man expecting some tools he had ordered. Instead, the man found a 30-pound brick of marijuana.
Circuit City promised that if you ordered from them on December 18th, you’d get free shipping and a guarantee that your order would arrive before Christmas. It turns out that promise was worthless, at least for Brandon—or rather, it’s worth exactly $5 in company scrip from Circuit City. (We love apologies that force you to shop at the company that screwed up.) Circuit City’s CSR even says that the December 18th offer doesn’t exist, despite the fact that their logo is still up on the freeshippingday.com website as of today.
Adam asked UPS to hold a package at his local facility because he knew he would be out of town. UPS sent Adam a confirmation message saying they would hold it for five days. Instead, they twice tried to deliver it to Adam a few hours later. Then they marked the package as refused by receiver and sent it back to the shipper.
We know tween girl clothes aren’t sexy; we also think pre-tween clothes shouldn’t be promiscuous.
We’d like to share a personal story: it involves Amazon, Christmas presents, and three broken pizza stones.
Borders gave a reader a coupon for $5 off any purchase of $5 or more. As our reader notes, “is this the right tactic for a struggling company to take?”
If you were thinking of loading a semi with tons of shopping carts, make sure you view the following video before you attempt it — just in case you’ve missed a small detail.
The Leading Hotels of the World want you to know they are still committed to offering 6,000 five-star hotel rooms for $19.28. The contest, originally conceived as a way to honor the association’s 1928 formation, is proving ironically successful, fusing a modern giveaway with 1928 technology. That whole email do-over idea? Silly! Forget it even existed. The group has gone and hired themselves some internet sherpas to help run the contest, and here’s what they’ve come up with….
Yes, our pro-consumer bias has its limits. For instance, when a customer service representative tries to help you, don’t respond by telling them to “go back to school,” or by mentioning that your fourth-grade class can “spell better.” Of the tens of thousands of tips you have sent us, this is one of the worst. Do not be this guy.
[Update: Several commenters have pointed out that “Ontario, CA” actually refers to Ontario, California, which is near L.A. And to be fair to the OP, we’re the ones who misinterpreted Ontario, not her. We’ve updated the post. Also, check out Fly Girl’s insider explanation as to what likely happened.]
Continental canceled one leg of Lesley’s flight from NYC to California without notice—she only discovered it when she went online to check that everything was okay this morning. What’s worse, however, is the alternative flight plan they proposed, which would have her going from NYC to Houston to California and immediately back to Houston to NYC again, depositing her 20+ hours later in Newark, New Jersey—where we presume a gang of Continental employees will be waiting for Lesley at the gate to beat the crap out of her with confiscated water bottles. East Coast hates West Coast, Lesley!
Oh dear, all that talk about Freddie and Fannie being “adequately capitalized” was utter bullshit and the government has now announced plans to place the failed government sponsored enterprises into conservatorship. That means the fate of the housing market and the global economy rest squarely on the shoulders of U.S. taxpayers.