Luxxotica and Essilor may not be household names, but you may very well have one of their products on your face right now. If you’ve visited LensCrafters or Pearle Vision for your eyeglasses or contacts, or Sunglass Hut for sunglasses, you’ve done business with the Italian eyewear conglomerate Luxxotica, and if you bought Varilux or Transitions lenses during that visit, you’ve done business with the French lens company Essilor. [More]
It can be expensive to keep your sight straight. Thankfully there are ways to keep down the costs for glasses or contact lenses.
Ryun writes that his long search for the perfect eyeglass frames led him to Lenscrafters, but the store’s sales tactics left him confused, embarrassed, and without the frames of his dreams. Was he wrong to walk out on the chain when they pulled out sales tactics he wasn’t comfortable with?
As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected.