Steps To Cut Costs For Glasses And Contacts

It can be expensive to keep your sight straight. Thankfully there are ways to keep down the costs for glasses or contact lenses. [More]

The Lenscrafters Sales Vortex Will Not Let You Just Buy Frames

The Lenscrafters Sales Vortex Will Not Let You Just Buy Frames

Ryun writes that his long search for the perfect eyeglass frames led him to Lenscrafters, but the store’s sales tactics left him confused, embarrassed, and without the frames of his dreams. Was he wrong to walk out on the chain when they pulled out sales tactics he wasn’t comfortable with? [More]

Good luck trying to get a warranty repair out of these guys.

Luxottica Customer Service Is Just As Broken As Your Sunglasses

As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected. [More]

More cheap online eyeglass sources for the focus-challenged among us: Optical4less and Goggles4U. Yeah, they sound like scam sites, but Kevin Kelly vouches for them. [Cool Tools]