We recently reported that Samsung had contracted with Dish Network to do in-home repairs on the millions of Samsung top-loading washers recalled in 2016. We also heard from a number of people who said that the Dish techs tried to upsell them on satellite TV service while they were doing these washing machine repairs. Dish downplayed this sort of in-home marketing, but the U.S. Consumer Product Safety Commission says repair techs should be focused on their work. The CPSC also says it investigating at least one incident that appears to have occurred after a washer was repaired. [More]
exploding washing machine
U.S. Safety Regulator: Dish Network Techs Shouldn’t Upsell TV Service While Fixing Samsung Washers
By 3.6.17 — Updated: 5.10.17
Samsung Washing Machine Owners Complain Of New Problem After Recall Repair
By 3.1.17 — Updated: 5.10.17
In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners who’ve successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. [More]
Vanishing Rebate Checks, Canceled Appointments: Stories Of Samsung’s Turbulent Washer Recall
By 3.1.17 — Updated: 5.10.17
Last November, Samsung recalled nearly 3 million top-loading washing machines amid complaints about violent vibrations, “explosions”, and one broken jaw. The company offered the choice of an in-home repair, a rebate on a new machine, or a complete refund for recently purchased machines. That was nearly four months ago, but a number of Samsung washer owners tells us they’ve been frustrated with whichever option they selected. [More]
