Providing further proof that he’s part of an international ninja assassin squad made up of CEOs, Steve Jobs was reportedly detained at a Japanese airport for carrying a throwing star.
Executives love to justify price increases or staff reductions by hauling out the customer service argument, because then any complaint you make can be framed as self-defeating. (“Don’t you want better service?”) On that note, Spirit’s CEO Ben Baldanza told travel blogger Christopher Elliott last week that the new carry-on bag fee is really intended to reduce gate delays. Remember to send a thank-you card to Baldanza.
A man in Tennessee has been banned from ever entering any Regions Bank branch again, because the bank says he was so disruptive and hostile to their employees that they were forced to seek a restraining order. The cause of the dispute was a $29 late fee on an account where the bank had moved up the due date but hadn’t noted it on the online version of the account.
Update your EECB contact lists: Bank of America has named their new CEO. The new man in charge will be Brian T. Moynihan, who has been the president of president of Consumer and Small Business Banking since August. According to BusinessWeek, the board chose Moynihan after an external candidate dropped out of contention.
After reading Martin’s unaccompanied minor air travel horror story yesterday, Aaron sent us this updated list of Delta Air Lines executive contact information from Elliott.org.
Having trouble with HSBC? Executive customer service no help? Here’s where to contact the president and CEO of HSBC Bank USA.
Earlier this week, I posted about a college student who couldn’t get Capital One’s Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company’s executives, they apologized and activated the service.
This story combines two immutable laws of nature in a surprising twist: that executives don’t always know what their front-line employees are doing, and that airline employees don’t give a f*ck who you are and will call the police if you annoy them.
Are you struggling financially these days? You’re certainly not alone, and you even have something in common with Jim Press, one of Chrysler’s top executives. Press, hit hard by the housing market collapse and the lack of bonuses from Chrysler as the company failed, faces debts including a $800,000 unsecured personal loan and a $947,000 federal tax lien on his home.
New York Attorney General Andrew Cuomo’s office is gathering information in order to file fraud charges against some BoA executives over what they knew, and what they hid, when they acquired Merrill Lynch & Co. a year ago. Earlier this week, his office subpoenaed 5 board members to find out “what they knew regarding the mounting losses and bonus payments at Merrill before the deal closed on Jan. 1 and what role they played in deciding whether to disclose that information to shareholders,” according to the Associated Press.
Last week we wrote that AT&T charged Spoco’s Amex card twice for the same payment, but their CSRs refused to investigate the issue for him. After we posted his story, AT&T took notice and reversed the charge. That raises the question these stories always raise, which is, “How do I get the same result if my problem isn’t published on Consumerist?”
Here’s a morbid bit of creative accounting, courtesy of the Wall Street Journal: if you work for Bank of America, J.P. Morgan Chase, or Wells Fargo, your employer may have taken out a life insurance policy on you.
Richard Anderson, the CEO of Delta Air Lines, was interviewed by the New York Times and shared his tips on hiring (ask about their family life), running meetings (no Blackberries!), and dealing with customers: “I find myself, more and more, writing hand-written notes to people,” he says. “I must write a half a dozen a day.” These are apology notes, we’re guessing.
The Washington Post has just published a story accusing executives at Chrysler Financial of turning down a $750 million government loan because they “didn’t want to abide by new federal limits on pay,” and instead opted for more expensive private sector financing, “adding to the burdens of the already fragile automaker and its financing company.” Chrysler Financial denies the charge.
An anonymous tipster provides the following contact info for the Kodak executive team.
An EZ Lube store in California overcharged Timothy for a new cabin filter when he went to get his oil changed. The mechanic managed to do this by quizzing Timothy on his knowledge of air filters, then using that info to make vague assurances that sounded good but didn’t convey the actual, final price. Timothy admits that he let his guard down, but when he was hit with the final bill, he regained his consumerist footing and began to take steps to remedy the situation—and he succeeded.