It’s all your fault. Yes, you, Mr. or Ms. Consumer, because you’re apparently preoccupied with the election instead of out shopping like a proper American should. How do we know this? Executives of publicly-traded companies keep getting on conference calls with analysts and journalists and saying so. [More]
RadioShack is importing its new CEO from Australia. Their original post-bankruptcy leader quit back in January, and the new president and chief executive officer will take over at the beginning of May. He previously worked at Target Australia (which, confusingly, is not affiliated with the U.S. retailer Target) and was in charge of e-commerce at Sears Canada. [Press Release] [Fortune]
Last month, Target announced that they had hired a top executive in supply chain and logistics who was a longtime Amazon employee. He was scheduled to start his new job in Minneapolis next week, but Amazon has filed a lawsuit to prevent him from starting, citing a non-compete contract that he signed in 2012 and confidential information that the executive, Arthur Valdez, shared during his job interview. [More]
AT&T CEO Randall Stephenson doesn’t want to hear customers’ suggestions, referring customer mail containing actual suggestions to his legal team. That’s fair, we suppose: he wouldn’t want a customer to sue later on if a suggestion became a multimillion-dollar idea. Maybe the secret to getting a nice response to your suggestions from a CEO is simple: you need to be 8 years old. [More]
Bankrupt for-profit college chain Corinthian Colleges Inc. is already party to a number of state and federal investigations related to the alleged deceptive recruiting practices at its Heald College, WyoTech and Everest University campuses. Now, a group of senators are hoping to add another investigation to the roster. [More]
Reader L. needed help from AT&T. Local stores refused him a warranty repair on his Samsung Galaxy S4, saying that he had obviously dropped it and cracked the screen. He insists that he did not, and escalated, drafting a letter to a few top AT&T executives. Within a day, he had a response, a new phone, and an apology.
Eric was living in two different realities simultaneously. In one, he was a frustrated DirecTV customer who was trying to get new and modern equipment by using the regular customer service channels, and no one would help him. In the other timeline, he was a Consumerist reader who had fired off an Executive E-mail Carpet Bomb when DirecTV couldn’t get it together and had an installer right there in his house within only a few hours. [More]
Every year, when our Worst Company in America tournament rolls around, some yaysayers wonder why we can’t make it more positive. “Where’s the Best Company in America?” they ask. Things like “good customer service” and “corporate responsibility” are important and all, but no one else is asking the real hard-hitting question: how easy are companies’ chief executives on the eyes?
The Dell Inspiron 2305 is a slick-looking all-in-one touchscreen desktop computer. The one Mike received wasn’t as fun to live with as it was to look at, though. He had his computer replaced once, but the replacement had video card problems that led it to freeze. Frustrated, he lobbed an executive e-mail carpet bomb at Dell higher-ups, and it was effective. Very effective. Soon, Dell overnighted a similar but more expensive computer to Mike’s house.
Targeting executives who pay themselves too little in order to shield some of the money they make from taxes, the IRS is focusing its sunshine-concentrating magnifying glass on potential offenders.
Apple CEO and pancreatic cancer survivor Steve Jobs announced he’s taking a medical leave of absence. He’ll retain his title and remain involved in major decisions, but the COO will take over day-to-day operations.
General Motors Co. Chief Executive Daniel Akerson says he’d like a little more leeway on executive compensation from the Obama administration because the company is having trouble attracting quality executives.
Consumerist reader Tracy was flying JetBlue this Saturday when an announcement came over the intercom saying there was a “special guest” onboard. It was JetBlue CFO Ed Barnes! Big whoop, said the passengers, until the flight attendant added, “and the CFO is feeling really generous so we are going to have two people in the front row randomly pick a number and a letter and the person sitting in that seat will win a free JetBlue roundtrip ticket anywhere Jetblue flies.”
Providing further proof that he’s part of an international ninja assassin squad made up of CEOs, Steve Jobs was reportedly detained at a Japanese airport for carrying a throwing star.
Executives love to justify price increases or staff reductions by hauling out the customer service argument, because then any complaint you make can be framed as self-defeating. (“Don’t you want better service?”) On that note, Spirit’s CEO Ben Baldanza told travel blogger Christopher Elliott last week that the new carry-on bag fee is really intended to reduce gate delays. Remember to send a thank-you card to Baldanza.