Gary’s mom uses a prepaid T-Mobile phone, but doesn’t use it a whole lot. She missed the deadline to re-up her account by three days, and is now stuck with a useless $50 refill card and a shut-off cell phone. After four fruitless attempts at calling regular customer service, Gary tracked down the executive customer service number, hoping to reach someone in the United States with some power. Instead, the person he reached was hostile and unhelpful. When Gary eventually reached that person’s boss to complain, the boss said that if he kept contacting the executive offices, they’d have him charged with harassment. All of this seems like a lot more trouble than turning some old lady’s phone back on.
N. thought that because he called the nearest Best Buy store (about an hour and a half away from his home) to have an iPad set aside for him, there would actually be an iPad set aside for him. Well, maybe there was for about five minutes, but after he traveled an hour and a half to get to the store. He sent this great letter to the company’s Executive Resolution Team.