Unless you’re the U.S. Postal Service, paperless billing can be a real blessing. It saves trees and clutter, saves companies money, and is generally quite useful. James tells Consumerist that he discovered a case where paperless billing is not so great: when a company enrolls you in it without telling you, doesn’t verify that they have your e-mail address from the present decade, and sends collections after you.
executive customer service
By September 15, 2010