Matt owns his own cable modem, and it’s worked fine so far with his $165-a-month Comcast Triple Play package. He wanted to check into how he could reduce that ridiculous $165/mo burden, so he chatted online with someone from Comcast to see what his options were. Then he ended the chat and went back to whatever it was he was doing, and Comcast killed his cable modem. Update: Comcast says the end of life (EOL) event was not related to Matt’s chat with the CSR.
By December 30, 2009