Following last year’s surprise Worst Company In America victory by Electronic Arts, there was hope that the video game giant would get the message: Stop treating your customers like human piggy banks, and don’t put out so many incomplete and/or broken games with the intent of getting your customers to pay extra for what they should have received in the first place. And yet, here we are again, with EA becoming the first company to ever win a second Golden Poo from Consumerist readers. [More]
This is it. Make no mistake where you are. After weeks of gouged eyeballs, pulverized ribs, countless bruised egos, and one dislocated thumb, the battered bodies of 30 bad businesses are licking their wounds and vowing to fight another year, while your votes have set up an epic rematch of the 2012 Final Death Match. [More]
Money makes the world go ’round, even if that world happens to be a virtual one like EA’s much talked about new SimCity. And nothing brings the dollar dollar bills rolling in like advertising, which is why we’re completely unsurprised that the first bit of free downloadable content (known as DLC) offered up for SimCity boils down to an ad.
Yesterday Electronic Arts offered up a list of freebie games for disgruntled SimCity customers (and oh yeah, its CEO announced his resignation), but from what Consumerist readers are saying, the options are at best “meh” and at worst, laughable. Reader L. hadn’t had much success playing SimCity but realized his chances of getting a refund were more than slim.
Just hours after finding out his company was set to make another run at Worst Company In America, Electronic Arts has announced that CEO John Riccitiello has resigned. [More]
UPDATE: Electronic Arts has announced that CEO John Riccitiello is stepping down. His last day on the job will be March 30. Maybe he didn’t want to have to accept another Golden Poo?
UPDATE: Electronic Arts has announced that CEO John Riccitiello is stepping down. His last day on the job will be March 30. Interesting timing, eh?
For the swarms of angry EA customers ticked off at the company for forcing players to play the new SimCity in an always online mode, the slow, problem-riddled servers have been a huge annoyance. Calls for EA (our Worst Company In America 2012) and Maxis to allow gamers to play in offline mode have been dismissed by the company as not possible, but lo and behold, one game modder is claiming it is quite possible. [More]
Remember that whole outrage over SimCity 5? Yeah, it hasn’t gone away since this morning, when the powers that be at EA and Maxis said they were trying their very best to get more servers up and running. A few things have changed today, but the complaints keep rolling in on Consumerist’s tip line as well as all over social media. Amazon has subsequently suspended the game’s availability for digital download as well. [More]
On Tuesday, EA released the highly anticipated newest iteration of SimCity, a game that fans have been waiting years for, eagerly counting down the days until they could flex their god-like creation muscles and craft fresh societies as they see fit. Except SimCity 5 can’t be played offline, unleashing a torrent of complaints about crashing games and slow and wholly unavailable servers. Consumerist’s Worst Company In America 2012, everybody. [More]
A good part of the reason that Electronic Arts is the reigning Worst Company In America is the video game publisher’s increasing use of nickel-and-diming customers through microtransactions. The company took a lot of heat recently when the CFO declared that all its games would feature these in-game purchases for a wide range of add-ons, but now he’s is saying that’s not exactly what he meant to express. [More]
Winning Consumerist’s title of “Worst Company Of The Year” is likely the kind of award that stings, as Electronic Arts found out last April. In light of its reputation for awful customer service, the company says it’s really working hard to turn all those frowns upside down. And thought it might not seem like it, EA’s customer service head says things are going to change for the better in how the company handles its customers’ issues. It’s all part of a three-year plan. [More]
Electronic Arts (aka our Worst Company In America winner) has settled a lawsuit alleging that it was overcharging for some of its most popular sports titles, including Madden NFL as well as NCAA Football and Arena Football games. But while the settlement restricts EA’s ability to sign exclusive deals with the NCAA and Arena Football, it appears its Madden Monopoly on NFL titles will march on intact.