eBay is currently engaging in an ad campaign, timed to coincide with the release of the iPhone 6 and 6 plus, meant to coax people who don’t currently use eBay to use the service to find new homes for their phones. Yet people who are frequent eBay users think that this is a terrible idea, and not just because they’re sellers who fear the competition. [More]
The owner of an eBay business who sued an unhappy customer over a negative feedback item is contrite. Mostly, he’s very sorry that he (allegedly) never read the lawsuit filed on his behalf accusing his customer of defamation. He should probably also be sorry that the customer has a relative who works in the litigation department of consumer advocacy group Public Citizen. The seller has used lawsuits to bully customers into retracting feedback before, and may have done it again if not for Public Citizen.
Justin used to sell on eBay until policy changes made it a more favorable marketplace for buyers than for sellers. But he still has his account and a good feedback rating, so he’s helping a friend sell off some gold coins worth a few hundred bucks each. They’re shipped UPS with signature confirmation and full insurance. The coin itself goes inside a plain envelope, placed inside a sealed cardboard UPS document mailer. This plan worked for 25 shipments, until the buyer from hell wandered into Justin’s life.
Jamali is a longtime eBay seller, but his wife isn’t. So he was shocked when his wife went to sell something on her account, and was asked to pay for the shipping ($21) out of pocket while PayPal held on to the money until the transaction was over. Normal auction practice has the buyer send money to the seller, and then the seller ships the item. The buyer can file a chargeback if the item is not as described, never arrives, or if the buyer is a jerk.