Last week we brought you the story of Ross who had no AT&T service after the nearby cellphone tower went down and the other towers weren’t working. Even still, AT&T wouldn’t let him leave service without paying an early termination fee, despite the fact that it could be 4 months before the towers were repaired. That means 4 months more without service while still getting a monthly bill. I counseled Ross on how he might fight the power by going through the retentions department, and he wrote back with an update on his progress.
early termination fees
By May 17, 2011