Rosemarie very optimistically ordered a new freezer from Sears’ web site. She writes that she had every reason to believe that she would actually receive a freezer on the day she chose–yesterday, Saturday, January 23rd. The site told her that this particular freezer was in stock and could be delivered on the 23rd. Great! Except the freezer somehow mysteriously went out of stock in the next 24 hours, and Rosemary’s delivery was delayed for three weeks.