You have to pay your bills, whether you’ve received a bill or not. That’s not much of a newsflash to most adults, but it’s kind of a problem for Ted. While he was deployed overseas, Suddenlink decided to stop sending e-bills to his bank. He could deal with those bills easily online, but it’s harder to pay a bill if you don’t receive one. They tried to sell him on autopay services. “Nice try,” said Ted.
My 3-year-old says “I don’t have to go potty,” takes a dramatic pause, then follows up with “But I do!” According to reader Alex, Bank of America echoes the delivery technique. BofA tells him it has received his e-bills. But it hasn’t!
Katherine, a new Comcast subscriber, was setting up her online account access when for reasons unknown it told her that she must talk the online CSR. Suddenly she felt fear and trepidation radiate down her arm and settle into her mouse hand. She took a deep breath, said a silent prayer and clicked “CHAT NOW.” What proceeded was a mind numbing 20 minutes of her life that Katherine will never get back. Her letter and chat log inside…