While Redbox might be doing bang-up business with their 24,000 DVD rental kiosks around the country, the company knows how quickly you can go from the front of the pack to the rear (just ask Blockbuster). So in an attempt to compete with online rental and streaming service Netflix, Redbox’s president says it’s hatching a plan to expand its market to online users.
Reader G is a little ticked off at Redbox because he reserved a new release using Redbox.com, headed over to the kiosk to pick it up and found that some angry person had smashed the touchscreen. No big deal, he’d just call and get a refund, right? Apparently not. Redbox only offers “free rental codes” that G says he can’t use on reserved DVDs. This kinda bugs him.
John, like many people, enjoys renting movies from Redbox kiosks and does so frequently. Recently, the machine wouldn’t accept his disc back. It’s not a huge inconvenience, but he started to wonder why he, the customer, needs to go out of his way due to a problem on the company’s end.
Reader Jamie used to enjoy the convenience of those DVD rental vending machines you see in supermarkets, but that quickly changed when she was mistakenly billed $74.90 on her debit card for 2 DVDs. One would think a few calls to customer service would fix this mess but “The New Release” has left Jamie twisting in the wind. Her letter and our advice, inside…