When you turn off your cable service, you shouldn’t continue to be charged to TV and internet you aren’t receiving. And if some error allows for those charge to continue piling up, you’d expect that fixing the problem should be a no-brainer. Yet, as one condo association recently found out, Comcast has a way of defying expectations. [More]
double billing
I Like The Times, But Not Enough To Pay Double The Subscription Fee
By 11.2.10
Newspaper workers like to think their news gathering skills keep readers interested in their product, but no matter how well they do their jobs, crummy billing and delivery execution drive readers away from the struggling industry. [More]
Watch For Mysterious Data Usage On Your iPhone
By 9.1.10
If you’re on one of AT&T’s limited data plans, you’d better start carefully monitoring the data usage, because some customers are noticing unexplainable daily hits on their accounts. The support forums at Apple are filled with pages of theories and complaints from frustrated customers, but our tipster David got the following admission directly from an AT&T rep: “She told me that most, if not all, 3g-capable iPhones were being charged erroneously like I had been experiencing. She told me AT&T was unaware of why the data was being charged, and where it was coming from.” [More]
Western Dental Upsells Relentlessly, Then Pulls Dirty Trick With Billing
By 7.26.10
Ryan recently went to a clinic operated by Western Dental Centers, a franchise that operates in California, Arizona and Nevada, and now he regrets that decision. He writes that first he was forced to endure $800 worth of upsells while he was stuck in the chair, even though he was just going in for a cleaning. What happened with billing, though, was worse and may lead to lasting credit issues. [More]
Toys R Us Double Charges Black Friday Shoppers
By 11.30.09 — Updated: 2.4.16
Reader Ken emails to let us know that Toys R Us is experiencing a double billing issue stemming from some sort of glitch on Black Friday. He says a friend just told him she was double charged, and that when she contacted Toys R Us, they told her it was a national problem. [More]
AT&T Charges Customer Twice, Refuses To Investigate It
By 7.29.09
We think AT&T just stole about $157 from commenter Spoco. They applied the payment as always via his Amex card, but then said that it was declined and auto-debited it a second time a month later (+ late fees, of course). The only problem is, it wasn’t declined, and Spoco has proof. He just can’t get anyone at AT&T to care.
Shopping At Macy’s? Check For Double-Billing
By 10.24.06
After spotting a duplicate charge for a single purchase she made last Wednesday, she emailed the Macy’s customer service. Macy’s contacted her and requested more details.
