Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!
Score one for the consumer over unfair arbitration. Just last week, Minnesota’s Attorney General sued the National Arbitration Forum (NAF) for fraud, false advertising, and deceptive trade practices—and now the company has agreed to pull out of the credit card business entirely. According to the settlement reached on July 17th, “The only business NAF can now be involved with is in arbitrating Internet domain disputes, a business it has long been in.”
We know it’s stressful out there, but really, there’s no reason to start waving your gun around in the Walmart parking lot. According to the Peninsula Daily News, a woman threatened several other customers who told her to stop yelling at Walmart worker who had sold her the wrong ammunition.
Royal Caribbean told Mary Hoefs at check-in that her family wouldn’t be allowed to board unless they paid $800 on the spot, even though Mary had paid for the cruise in full four months earlier. Royal Caribbean later refunded $400, but why did they choose to kick off Mary’s cruise with extortion? The answer, inside…
Luis dropped his busted LG EnV in the mail at the end of last year and tracked its progress as FedEx delivered the package to Verizon. Verizon, apparently unfamiliar with tracking numbers, doesn’t believe that Luis ever returned the phone, and insists that they’re owed a $320 replacement fee. Luis disputed the charge, but rather than investigate his claim, Verizon decided it would be easier to suspend his service. Now they want Luis—a customer of seven years who pays over $350 across six phone lines each month—to pay another $15 to reconnect the service they should never have disconnected in the first place. He writes:
American Express has given her an “interim” refund in full, pending a review that will involve the credit card company presenting to PIC officials all of Blessman’s documentation on the services she feels she was denied.
Georgia resident and SECO Parts and Equipment employee David Johnson told his co-worker that there would be consequences for parking in his spot. “He better come move it,” Johnson warned, “or I’ll move it for him!” This wasn’t enough to convince the co-worker to move from what had to be an ideal spot, so Johnson did what any rational solution-minded employee would do. He got a forklift…
SmartMoney’s Anne Kadet looked into the process by which the three major credit bureaus—Experian, TransUnion, and Equifax—investigate and correct errors on credit reports. What she found was that the process is “almost entirely automated,” and that “many lenders respond by simply rereporting the erroneous data.” Here’s how it works, and your meager options when something goes wrong.
Reader Alex says that U.S. Airways charged him a $25 fee that they can’t explain — and are unwilling to remove. If he doesn’t like the mystery fee, he says, he was told to do a chargeback.
Hampton Inn general manager Jennifer Stahler banned reader Jack from staying at her Inn again because he dared to park his car in the Inn’s garage. Jack wasn’t sure he could park there in the first place, even though there weren’t any signs warning “private” or “employees only,” so after parking, he checked in with Jennifer who told him he was fine and even wrote him a parking slip. The next morning she changed her mind and demanded $38 in valet charges. When Jack reminded her that she never mentioned any fees and had given him a parking slip, she agreed to remove the charges but then explained that he was “no longer welcome to stay.”
We don’t know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR “mistake” that can be fixed with a second call—but according to the next CSR Sarah spoke to, that’s just Vonage policy. What?
Bill says that an EECB (executive email carpet bomb) follow up to a BBB complaint solved his $500 billing dispute with TMobile, and he couldn’t be happier.
I have had an Advanta Credit Card for a little over a year now. My interest rate prior to a few days ago was 8%. My credit rating is very good, and I have always made my payments on time. As I was looking over my bill for September I noticed a fee of $75 dollars. A few clicks later I found that my interest rate had been raised to 20%.
Robert bought an extended warranty from Circuit City, but they won’t honor it to repair his broken computer because they claim it has water damage. Robert writes, “As God is my witness, this computer has never seen water,” and he sent us the photos Circuit City sent him.
Reader Emily doesn’t want the dress she was pressured into getting at David’s Bridal, but when she tried to cancel the order, they won’t let her. It’s only been 72 hours and she hasn’t received the dress yet, but all David’s Bridal will give her is an in-store exchange.
Pizza Hut called Danielle a liar for trying to redeem a promotional coupon they emailed to her and displayed prominently on their website. In exchange for completing an offer from TrialPay, Danielle should have received two free medium pizzas, one with toppings, plus breadsticks. Instead, her favorite pizza place told her, “M’am, you’re lying about what the coupon promised.”
Blockbuster debited Anthony’s PayPal account two days in a row for the same monthly plan. PayPal won’t help—they say it’s between Blockbuster and Anthony, offering further proof that PayPal is a great service only as long as nothing goes wrong.