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Pay-TV Subscriptions Continue To Drop As Cord-Cutters Do Their Thing

It’s been clear for a few years now that our model of what “TV” actually means is changing. The rise of Netflix, joined later by Hulu and Amazon, made on-demand internet-based viewing a household standard. Then PlayStation Vue, Dish Sling, and other internet-based services and networks started coming online through 2015 and 2016, while cable bills kept climbing. And all that adds up to cord-cutting speeding up and running away with the industry. [More]

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

As mentioned in the earlier story about Sen. Claire McCaskill’s customer disservice call to her pay-TV provider, the Missouri senator and others on the Permanent Subcommittee on Investigations held a hearing today to talk to cable industry executives about their bad billing practices. Not surprisingly, the cable suits did a bang-up job of proving that these companies deserve their poor reputation. [More]

Dish Will Send Someone To Your House To Fix Your Broken iPhone

Dish Will Send Someone To Your House To Fix Your Broken iPhone

One of the most annoying things about breaking your phone is having to go somewhere and wait in line to get it fixed. There’s another, unexpected option now for iPhone users who have shattered their device’s screens or need help with a dead battery: satellite provider Dish has launched a new repair service that sends a technician to wherever the customer is. [More]

Zachary Rupert

The Consumerist Guide To Understanding Your Dish Network Bill

When you sign up for telecommunications services — some combination of TV, broadband, and/or phone — you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% again on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One business at a time, we’re using real customers’ bills to break it down. We’ve covered Comcast, TWC, DirecTV, Charter, FiOS, and Uverse in our bill guide series so far. Now, it’s Dish’s turn. [More]

geetargeek

From “Yay” To “Boo” To “Shrug,” Here’s What Everyone Had To Say About FCC’s Set-Top Box Proposal

When the FCC voted in February to consider new rules for your cable box, that kicked off a multi-month cycle of public comments, where anyone and everyone can have their say. The deadline for the first round struck at midnight Friday, which means most of the comments are just rolling onto the internet for all and sundry to have a look at. [More]

(John)

Hello! Do you like our series that has been breaking down real-life cable and satellite bills to help explain what all those dozens of little charges are? Us, too! We’d like to add DISH NETWORK to the list (which so far includes Comcast, DirecTV, Charter, TWC, Uverse, and FiOS) but to make that happen we need some help. Namely, bills from real-life Dish subscribers! If you’re willing to share yours with us, please e-mail a copy to tips@consumerist.com. As always, we won’t publish any identifying information, but the more we have the more right we can make the story. Thanks, and here is a picture of a cat.

Tom Cash

Dish Sues NBC For Blabbing Publicly About Looming Blackout

It’s not uncommon for TV networks and pay-TV operators to get into very public spats about contract negotiations and looming blackouts, but the folks at Dish say that NBCUniversal crossed the line this week in going public about its ongoing contract dispute with the satellite company. [More]

Dish Wants $400 To Let Daughter Cancel Dead Mom’s Account

Dish Wants $400 To Let Daughter Cancel Dead Mom’s Account

When an aging parent can no longer take care of their own bills, it’s not unusual for a son or daughter to take the reins on those accounts to make sure things get paid. And when that parent eventually passes away, the grown child should be able to close that account without a problem — unless it’s Dish, apparently. [More]

New Dish DVR Lets You Record Up To 16 Shows At Once, Watch 4 Channels Simultaneously In HD

New Dish DVR Lets You Record Up To 16 Shows At Once, Watch 4 Channels Simultaneously In HD

Do you feel the need to watch everything on TV all at once? Then Dish might be the TV provider for you. The satellite company is coming out with a new DVR that features 16 different tuners for people who just can’t get enough TV. [More]

Happy New Year: Dish, DirecTV/AT&T, Time Warner Cable All Raising Rates In January Because They Can

Happy New Year: Dish, DirecTV/AT&T, Time Warner Cable All Raising Rates In January Because They Can

For a bunch of the big cable and satellite companies, it does indeed look like a very merry Christmas and a happy new year are on the horizon — but consumers can be forgiven for feeling a lot more grinchy about it. That’s because all the new nickels, dimes, and dollars that are going to line businesses’ big virtual pockets are coming directly from subscribers in the form of unasked-for price hikes. [More]

(CBS Sacramento)

Dish Apologizes For Demanding Couple Return Equipment After Their Home Was Destroyed By Wildfire

Whenever there’s a natural disaster wreaking devastation upon people and their homes, it seems there will, unfortunately, always be cable customer service representatives who respond less than sensitively. Here’s another: a couple whose home burned down in a California wildfire says they were shocked when Dish demanded they return equipment that was destroyed. [More]

Dish Customers Can Now Track Repair Tech’s Location, ETA

Dish Customers Can Now Track Repair Tech’s Location, ETA

In an effort to add some accountability to install and repair appointments, Dish Network has launched “My Tech,” a new feature of its MyDish.com that allows customers to see where their tech is, when they’ll arrive, and what they look like. [More]

Dish Taking Away Users’ Right To Sue Company In Court. Here’s How To Opt Out

Dish Taking Away Users’ Right To Sue Company In Court. Here’s How To Opt Out

Over the weekend, a number of Consumerist readers wrote to us with the bad news that, like a growing number of companies, Dish Network is updating its terms of use to strip customers of their right to dispute legal claims in a court of law. There is a way for Dish subscribers to opt out of this restriction — but only if they do it right away. [More]

Dish, Sinclair End Broadcast Network Blackout… For Now, At Least

Dish, Sinclair End Broadcast Network Blackout… For Now, At Least

Dish’s latest contract fight with the networks it airs has wrapped up much more quickly than usual: less than a day after nearly 130 Sinclair channels went dark on the satellite provider, the local channels are back on in 5 million subscribers’ homes. At least, for now. [More]

Hundreds Of Local Channels Go Dark For Millions Of Dish Subscribers In Latest TV Blackout Fight

Hundreds Of Local Channels Go Dark For Millions Of Dish Subscribers In Latest TV Blackout Fight

Dish Network subscribers may have a hard time getting their local news and weather today along with some of their favorite network programming. A contract dispute between the satellite TV company and one of the biggest network owners in the country has resulted in one of the biggest TV blackouts to date, with 5 million viewers losing access to nearly 130 channels. [More]

FCC To Dish: No, You Are Not A Small Business, You May Not Use Small Business Discounts

FCC To Dish: No, You Are Not A Small Business, You May Not Use Small Business Discounts

The FCC has an auction process to sell spectrum to businesses. The FCC also is charged with promoting competition. So there’s a credit available to small businesses who play in the auction. But this week, the FCC has had to tell one behemoth that small means small, and that no amount of pretending otherwise will actually change that. [More]

(Quinn Dombrowski)

Investors Decide Cord-Cutting Is Real And Worrisome, Cable Network Stocks Drop All Around

Cord-cutting, in which (usually younger) pay-TV subscribers walk away from cable and embrace new ways of accessing media, has been a known phenomenon since at least 2011. But it’s been a slow-rolling snowball, even as services like Netflix soar into the stratosphere. This year, however, it seems that Wall Street traditionalists have finally caught on to the change, and they’re not happy. [More]

(JKehoe_Photos)

Dish CEO: “Netflix Is The Most Powerful Content Aggregator In The World Today”

The first half of 2015 brought us the launch of a whole bunch of new over-the-top streaming TV services, including HBO Now and Dish’s Sling. Now, at the midpoint of the year, all of those earnings reports and investor calls are rolling in and we can start to find out just how popular those services are. Or we could… if executives would talk. Instead, they hem and haw and hedge and make only two things clear. One: cord-cutters are real. And two: when it comes to streaming, Netflix is still the biggest elephant in the room. [More]