dish network

CPSC

U.S. Safety Regulator: Dish Network Techs Shouldn’t Upsell TV Service While Fixing Samsung Washers

We recently reported that Samsung had contracted with Dish Network to do in-home repairs on the millions of Samsung top-loading washers recalled in 2016. We also heard from a number of people who said that the Dish techs tried to upsell them on satellite TV service while they were doing these washing machine repairs. Dish downplayed this sort of in-home marketing, but the U.S. Consumer Product Safety Commission says repair techs should be focused on their work. The CPSC also says it investigating at least one incident that appears to have occurred after a washer was repaired. [More]

frankieleon

Dish Gets Into Another Contract Fight, Local Networks Go Off Air In 30 States

This is becoming a familiar refrain: Dish Network customers in dozens of markets are now unable to view their local networks, after their satellite provider and the conglomerate owning the networks were unable to agree on contract terms. [More]

CPSC

Why Is Samsung Sending A Dish Network Tech To Fix My Washing Machine?

The mechanic at your local garage might also be savvy enough to fix your furnace, but you probably wouldn’t expect the furnace company to send her out to your house to do a recall-related repair. So why is Samsung sending out Dish Network techs to fix defective Samsung washing machines? And why is Dish okay with techs using this opportunity to upsell satellite TV service? [More]

Zachary Rupert

Jury Finds Dish Liable For Annoying Telemarketing Calls By Dealer

Poor Dish Network. After its dealers engaged in illegal telemarketing years ago, now everyone’s holding it responsible for those calls: first it was federal and state regulators, and now the jury in a class action lawsuit in North Carolina has concluded that the satellite provider’s sales force broke the law. [More]

Sling TV

Dish’s New Device Merges Streaming Services With Over-The-Air TV

Millions of us have crossed the threshold where TV just comes from the internet now, and millions more are likely to follow in coming years. So it’s not really surprising that a traditional pay-TV company would be doubling down on selling access to its internet-delivered content… and its internet-connected delivery device. [More]

Comcast

Why Is Comcast Putting Dish’s Sling TV On Its Cable Box?

Comcast’s X1 platform is basically a fancy, cloud-based, internet-connected cable box. It may be able to run all kinds of apps, but at its core, it is the set-top device that Comcast pay-TV subscribers get to watch the TV channels that they pay Comcast for. So if your reaction to the news that it’s going to host a streaming pay-TV competitor directly is, “wait, what?!,” you are not alone. [More]

Sling TV Makes Jump To Windows 10

Sling TV Makes Jump To Windows 10

If you willingly — or were pushed to — update to Windows 10, you may have been missing your Sling TV app. That won’t be an issue anymore, as the cord-cutting service has launched a new app specifically for the operating system.  [More]

Kenneth Rogers

Your Cable Company Will Probably Give You Free HBO For A Few Months, But Good Luck Getting The “New Customer” Rate

For years, we here at Consumerist HQ have heard anecdotal claims that negotiating for a better rate from your cable provider is no longer as simple as it used to be. The discounts weren’t as deep, people would say, the offers were on the weak side, and in the wake of bad PR, companies have seemed more willing to call customers’ bluff and let them cancel service painlessly. Of course, anecdotes do not equal data, so we wanted to know: is this actually a thing? [More]

Dish Offering More Flexible Pick-And-Choose Channel Packages. Is It Worth It?

Dish Offering More Flexible Pick-And-Choose Channel Packages. Is It Worth It?

Only a few months after Verizon FiOS effectively gave up on its “skinny bundle” attempt to provide pay-TV customers with more flexible channel options, Dish Network is giving it a go with a new pricing model that starts at $40/month… but goes up quickly when you add on the channels you might want. [More]

C x 2

NFL Network, RedZone Return To Dish Network After Prolonged Dispute

After a few months in the dark, Dish customers will get NFL Network and NFL RedZone back in their channel lineup in time to watch their favorite teams toss around the ol’ pig skin come football season. [More]

flash.pro

Pay-TV Subscriptions Continue To Drop As Cord-Cutters Do Their Thing

It’s been clear for a few years now that our model of what “TV” actually means is changing. The rise of Netflix, joined later by Hulu and Amazon, made on-demand internet-based viewing a household standard. Then PlayStation Vue, Dish Sling, and other internet-based services and networks started coming online through 2015 and 2016, while cable bills kept climbing. And all that adds up to cord-cutting speeding up and running away with the industry.

[More]

Jim Ellwanger

Dish Network Sues Tribune Broadcasting Over ‘Dump Dish’ Campaign

The retransmission agreement between Dish Network and Tribune Broadcasting is up, and that means it’s time for a protracted negotiation. This time, the content company and the satellite company are dragging customers who probably just want to go watch some baseball into the dispute. This time, Tribune is urging Dish subscribers to just use a different cable provider. Dish Network doesn’t appreciate the campaign or its website, and has sued Tribune Broadcasting. [More]

frankieleon

7M NFL Fans In The Dark Thanks To League, Dish Contract Fight

Dish Network has been busy this week, blacking out Tribune Co. channels earlier this week and now, because of another contract dispute, football fans who subscribe to Dish won’t be able to watch NFL Network or NFL RedZone. [More]

Jim Ellwanger

Tribune Media Co. TV Stations Blacked Out On Dish Network In 33 Markets Amid Fee Dispute

Dish Network subscribers who like watching Tribune Media Co. TV stations or the WGN America cable channel are having to go without right now, as the provider is locked in yet another contract dispute that’s keeping those stations off the air. [More]

.sanden.

Survey Says: You Still Hate Your Cable Company, But Maybe A Little Less Than Before

A major annual consumer satisfaction survey is out, and it’s a mixed bag for the cable and telecom sector and all of us who use it. The bad: pay-TV, broadband, phone, and wireless companies still pretty much really suck, and most of us are very dissatisfied with them. The good: year over year, most of them are finally starting to suck less than they used to!

[More]

The 3 Big Things We’ve Learned About Your Cable Bill

The 3 Big Things We’ve Learned About Your Cable Bill

Over the last few months, we’ve reviewed cable and internet service bills for seven of the nation’s largest providers in an attempt to make sense of all those fees and charges. So what did we learn from these bills covering cable, satellite, and fiber customers from Connecticut to California? [More]

Dish Will Send Someone To Your House To Fix Your Broken iPhone

Dish Will Send Someone To Your House To Fix Your Broken iPhone

One of the most annoying things about breaking your phone is having to go somewhere and wait in line to get it fixed. There’s another, unexpected option now for iPhone users who have shattered their device’s screens or need help with a dead battery: satellite provider Dish has launched a new repair service that sends a technician to wherever the customer is. [More]

Zachary Rupert

The Consumerist Guide To Understanding Your Dish Network Bill

When you sign up for telecommunications services — some combination of TV, broadband, and/or phone — you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% again on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One business at a time, we’re using real customers’ bills to break it down. We’ve covered Comcast, TWC, DirecTV, Charter, FiOS, and Uverse in our bill guide series so far. Now, it’s Dish’s turn. [More]