Copper wire might seem old-fashioned now, but after a hundred-year run of it being the way to get telephone service, you can imagine why consumers are attached to it. But still, there are indeed many good reasons for upgrades to be taking place. There are good arguments to be made for explaining to anxious consumers how change can benefit them — but mocking them simply for wanting their needs met is not one of those.
More TVs on the market have the capability to connect online to access apps that stream video and music, as well as hook up to browsers and social networks. Consumers, though, aren’t necessarily taking advantage of the feature. According to research firm NPD In-Stat, half of the TV owners aren’t putting the devices online.
Some silver-tongued sales-devil from Comcast convinced landscaping company owners Kelly and her husband to hand over their business phone line, only to claim it never received their payment and cut off their service in short order.