In 2015, the average household spent around $3,008 to go to restaurants and have someone else do the cooking and dishwashing for once. That’s a slight uptick over the previous year, but spending more money at restaurants doesn’t necessarily mean we’re eating out more frequently.
A Virginia restaurant customer not only refused to tip her waitress after a recent meal, but left a note on the receipt that implied the server was not a citizen and therefore somehow not deserving of a living wage. When the waitress’s grandfather heard about it, he called the customer out online and confronted her in person when she complained to the restaurant after the picture of the receipt went public. [More]
You have to know that when you’re tucking into some huge plate of pasta, fried food, bread, sauce, cheese, and meat at a chain restaurant, that’s probably not healthy, but do you know how unhealthy? [More]
Here’s the problem with making jokes about your customers in the point-of-sale system at a restaurant: you really should make sure that you erase those jokes before there’s any chance that your customer might see them. Better yet, maybe stick to making fun of customers the old-fashioned way. In the kitchen or the break room. Where they can’t hear you. [More]
It’s a stereotype of the swanky metropolitan restaurant — only hiring wait staff that looks like they just slinked off the pages of Vogue or the runways of Milan — but the results of a recent study seem to indicate that restaurants could pad their bottom lines by hiring servers with a little more padding. [More]
We’ve said before that star ratings for restaurants are often arbitrary and may not be an accurate representation of the review’s content or of other diners’ standards. You might think that critics who get paid to give such ratings would defend the practice, but at least one of them has come out swinging against the stars, bells, and other dingbats he and his fellow reviewers are often compelled to use. [More]
The owner of a diner in Portland, Maine, does not appear to be terribly concerned about the social media backlash resulting from her admitted hollering at a crying child and then later dubbing that youngster a “beast” and “monster” on Facebook. [More]
In a first for Americans, a new study says we’re spending more as a country eating away from home than we are on groceries. Why slave away over a hot stove creating something that may or may not end up tasting good when you can pay someone else to do it for you?
Running a restaurant — which is often a narrow-profit, high-risk operation with frequent staff turnover — is not easy, and those employees and owners who do work hard sometimes feel like they only hear complaints from customers. So it’s not entirely surprising that some restaurant folks choose to use social media to shame bad customers, especially those who don’t tip well. [More]
Yelp is usually a place for restaurant diners to vent about bad service and food — and occasionally for restaurants to start ill-advised social media wars with those who complain. But it’s rarely the place for a restaurant to publicly point the finger at its own employees. [More]
Most restaurants offer dessert, but depending on what time of day it is, they might not want you to actually order it. Profit margins on desserts aren’t great, and restaurants would rather you left your table to more paying customers or ordered something more profitable if you’re going to stick around and take up space. [More]
Earlier today, we told you about the Harvard Business School professor who engaged in a lengthy back and forth with the owner of a couple of Boston-area restaurants over the issue of a $4 overcharge. Apparently the Internet didn’t side with the prof, who is now apologizing. [More]
One of the worst things a restaurant can do when it learns it’s overcharged a customer is to shrug it off and say “Oh, we’ll get around to fixing that.” This is especially true when that customer is a Associate Professor of Business Administration at Harvard. [More]
Some Knoxville, TN, residents are fuming mad at a local chain restaurant after seeing that their debit and credit cards have been charged 1,000 times what they should have been for their meals, leaving people in the red for anywhere from $8,000 to $99,000. [More]
We recently brought you the story of a restaurant customer in Cleveland whose one-star Yelp review of a new eatery led to the chef/owner sending the customer angry, threatening messages via Facebook. The Yelper subsequently told us that he’d received a private apology from the chef, but that the restaurant continued to mock him through its social media outlets. After weeks of not directly addressing this story in a public forum, the chef posted an apology late last week. [More]
Earlier today, we told you about the apparent dispute between a Cleveland consumer and the chef/owner of a local restaurant who allegedly reacted to the customer’s negative Yelp review with a series of nasty, threatening messages on Facebook. Now that diner has reached out to Consumerist to share more of his side of the story. [More]