Mark enjoys the New York Times, and is happy to support their superior acts of journalism in a modern way with a digital subscription. This subscription would allow him all-you-can-read access from computers, tablets, smartphones…you name it. He owns an iPad and an Android phone, and tried to set up Times apps on both devices. The Android version refused to work, even when he reinstalled the app. His emails about the problem were answered but evidently not read. He decided to cancel his subscription…which is when the final insult came about. They offered to extend his subscription for a dollar, but ended up shortening it instead.