Keyloggers are devices that plug in between a keyboard and computer, and they have perfectly legitimate uses. For example, let’s say that you suspect one of your employees is writing “Sherlock” fan fiction instead of doing data entry: you can see what they’re actually typing and find out. The keyloggers found at a Nordstrom store in Florida were put to a use that isn’t legitimate at all: stealing credit card numbers. [More]
When a dead newborn turned up in the rest room of a Kohl’s department store in Kentucky last week, some shoppers were horrified to learn that they were browsing sales right near a possible homicide investigation. Maybe the management of other chains paid attention: a 57-year-old died in the dressing room of a North Carolina Dillard’s store, and management shut the whole store down. [More]
JCPenney has lost a ton of money since the beginning of the year, when it announced a drastic “no sales” policy and attempted to rebrand itself as “jcp.” But can you really “re-brand” a store that hasn’t had an identity since my mom dragged me there to buy back-to-school clothes in fifth grade? [More]
From what we’re hearing at Consumerist HQ, it’s easy to picture what goes on at Macy’s credit card headquarters. When a check arrives, someone throws it in the air, and then it’s applied to whatever completely random bill it lands on. That might help explain what happened to Joe, or not. He doesn’t even know what his account number is supposed to be in the first place, and no one in the credit card department does, either.
After the last department store in town went bankrupt in 2002, the townsfolk of Saranac Lake, NY, faced the daunting prospect of having to drive 50 miles away just to purchase underwear. Rather than give up or give into complaining, they pulled themselves up by their mud boots and decided to build their own store, and it just opened.
After a jcpenney sweatshirt that said, “I’m too pretty to do my homework so my brother has to do it for me,” caused an uproar among bloggers, the retailer has removed the garment from their website and issued an apology.
A woman who says the Belk department store fired her after she refused to wear a Santa hat during Christmas has won a in a $55,000 suit against the company, reports the News & Observer. The worker was a Jehovah’s Witness, and said her religious beliefs prevented her from wearing such a cap. However, she had no problem with fulfilling her job, which was to wrap presents. For Belk to have won, they would have had to have proved that letting her not wear the cap would cause them “undue hardship.” Apparently, they were not able to meet this requirement.
Ever watch the Macy’s Thanksgiving Day Parade and think “Wow, this needs to be a movie?” No? Well, that’s because you’re not a Hollywood producer with the vision to find cinematic potential in giant Snoopy floats, shivering crowds and inane, scripted banter between bleary-eyed hosts.
We love to make fun of the asterisk-riddled coupons available at Macy*s, but reader JB sent in an ad that takes confusing sales to an entirely new level.
It’s a constant battle for retailers to draw attention to themselves online, and JCPenney has been winning the fight due to some blatant search engine manipulation.
An anonymous reader said she and her sister weren’t able to use a Macy’s coupon they found in a newspaper. The women stood their ground until the check-out clerk cut them a comparable deal.
When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer’s chairman. Based on that successful strategy–wait, what?–JCPenney says it’s killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner “look books,” which will contain a subset of merchandise and no prices.
You know it’s too early for Christmas decorations when even the people who are paid to be prematurely cheery admit it’s way too early to get geeked up for the holiday.
Gerry and his wife tried to buy a pair of sneakers that the JCPenney website had listed on sale. While other products were marked “online only,” this particular pair of sneakers was marked “also in stores,” so the couple assumed that the price would be the same. Naturally, the store’s employees refused to see the logic of this argument.
Kyle just wrote to us that the 36″ sleeve on a Large Tall sweatshirt from JCPenney has been reduced to 35″. It’s not just a manufacturing accident, because the new length is printed in the retailer’s sizing charts. But Kyle says for years he’s had no problem with JCPenney shirts, and that this all started happening within the past year or so.