Flying is painful enough as it is. Between arduous lines at security and ever-shrinking legroom, passengers are already plenty on-edge. Adding cell phone chatter to an already-tense high-altitude situation could be a recipe for disaster, and 77 members of Congress agree.
Even though airlines lost fewer passengers’ bags and bumped them off flights less often last year, people still found plenty to complain about. Figures from the U.S. Department of Transportation say that complaints against domestic and foreign service surged 5 percent in 2011, rising to 11,545 instances.