So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]
Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]
Two-thirds of the flights scheduled to arrive today at New York’s LaGuardia airport have already been canceled, mostly due to the latest snow storm to slam the Mid-Atlantic region. And there are 130 who probably wish their Delta flight to LGA had called off after it slid off the runway this morning. [More]
If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]
Today In Social Media Hacks: Delta, Newsweek, And CFO Of Twitter Really Need To Change Their Passwords
Social media tools are an effective way for businesses and bigwigs to communicate with their customers… that is, as long as those companies or people are in charge of their own accounts. When hackers “borrow” their social presences, much less good things can happen. And today at least three high-profile accounts found that out the hard way.
Last summer, we told you about a former employee at Delta and Northwest airlines who, along with a partner, duped the companies out of millions of dollars by submitting and paying invoices to a bogus company. That partner was recently sentenced to 10 years behind bars and now must turn over all the fun toys he bought with the ill-gotten money. [More]
Perhaps the Transportation Security Administration’s recent reminder that guns aren’t permitted in carry-on bags should have explicitly stated that this rule also applies to airline workers. But we doubt that would have stopped a Delta baggage handler from allegedly smuggling more than 100 guns onto flights with the help of a former co-worker.
There is a game of he said/airline said going on between a baggage handler who was recently fired after more than two decades on the job. He claims he was fired for speaking out publicly on his co-workers’ wages while Delta maintains that the man’s statements were untrue and in violation of company policy. [More]
With the first major travel day of the 2014 holiday season upon us and weather forecasters predicting significant snow across the Midwest and Northeast, some airlines are taking a proactive approach by waiving change fees for Thanksgiving travelers. [More]
First it was that United flight where a passenger used an illegal device to prevent the person in front of them from reclining. Then an air marshal on an American Airlines flight arrested a traveler who wouldn’t give up on his complaint about the woman in front of him putting her seat back. Delta now continues this trend, diverting a flight that was almost at its destination because one passenger thought her tray table was for napping. [More]
Delta has got some explaining to do. Not only did the airline hand over a 7-year-old unaccompanied traveler to the wrong person when she arrived at her destination, but that wrong person happened to be the mother who recently got out of jail for kidnapping and beating the girl back in 2008. [More]
While no one wants to be sitting next to someone coughing, hacking or otherwise distributing the insides of their bodies outward, one woman claims she was booted from a recent Delta flight simply because another passenger said she looked ill. More specifically, that she appeared “tired and drowsy.” [More]
No one really likes to be corrected, but when that correction is “you’re taking your plane to the wrong runway,” then you should probably appreciate the criticism. That wasn’t the case for one Delta pilot who didn’t take kindly when an air traffic controller at the country’s busiest airport tried to put him on the right path. [More]
The FAA has just issued an order prohibiting U.S. air carriers from flying into Tel Aviv’s Ben Gurion airport for the next 24 hours.
Last night, the U.S. men’s soccer team edged out the team from Ghana for its first victory in 2014 World Cup play. People everywhere went online to congratulate the team, including Delta Air Lines, which didn’t do quite enough research about the wildlife in Ghana before it Tweeted. [More]
FAA Investigating Air Traffic Controller’s Joke That Led Pilot To Call Off Landing 1,000 Feet From The Ground
It’s never in good taste to make a joke about the safety of airplanes or their passengers. And it’s especially frowned upon when the person making the joke is tasked with safely guiding a flight’s landing. [More]