In just the last few weeks, Delta and Southwest each experienced massive system-wide outages that grounded thousands of flights and ruined travel plans for countless passengers — and there are reasons to believe it could happen to other carriers. Now some lawmakers want the airlines to answer for these failures and to explain what’s being done to prevent future shutdowns. [More]
Senators Want Airlines To Explain Recent Outages & Why Travelers Couldn’t Be Rebooked On Competing Carriers
After canceling more than 1,800 flights in the last two days (with another 150 at least expected today), Delta finally says it expects to resume normal operations later this afternoon. That’s probably a relief to Delta staff and any passengers with flights planned for the back half of the week. But for the thousands and thousands of passengers left in the lurch so far, relief has proven slow to come. Slower, in fact, than it would have been in the past. Why?
Update: As of 8:40a.m. EDT, Delta has lifted the full ground stop and some flights — “limited departures” — are starting to be able to take off. However, customers flying this morning should still expect lots of delays and cancellations, Delta says, and should check in with the airline before heading to the airport if you’re not there already.
According to the police in Memphis, TN, when a flight attendant for Delta Air Lines left work, she would sometimes pick up some mini liquor bottles from the plane and bring them home. Taking a few bottles every day really adds up, and ultimately she has been charged with taking 1,500 bottles –– not to drink, but to sell on Craigslist. [More]
Amid pressure from civil rights groups and private industry, Georgia Governor Nathan Deal has vetoed a controversial piece of legislation that would have allowed religious groups and individuals to deny services to same-sex couples and for faith-based employers to not hire someone based on their sexual orientation. [More]
AT&T CEO Randall Stephenson doesn’t want to hear customers’ suggestions, referring customer mail containing actual suggestions to his legal team. That’s fair, we suppose: he wouldn’t want a customer to sue later on if a suggestion became a multimillion-dollar idea. Maybe the secret to getting a nice response to your suggestions from a CEO is simple: you need to be 8 years old. [More]
You might be familiar with the feeling: you go into a purchase with a plan of exactly what you want to buy. No frills, no fuss, no muss. But then, suddenly, you find you’re shelling out more money than you’d planned, perhaps after encountering some persuasive sales tactics. A passenger rights group says Delta Air Lines is employing shame as a method to get travelers to buy ticket upgrades they might not have wanted initially.
A still-pending class-action lawsuit that dates back to the dawn of the baggage-fee era alleges that Delta and AirTran colluded to implement their original fees for passengers’ first checked bags. But Delta has apparently not been terribly forthcoming with all the documentation sought by plaintiffs and has already been sanctioned millions of dollars by the court, including a $2.7 million slap on the wrist handed down earlier this week. [More]
UPDATE: United Airlines and American Airlines have also announced bans on shipping the “big five” of wild animal trophies as freight.
When looking to book a flight, many consumers find it easier to peruse third-party comparison sites such as Kayak, Orbitz or Expedia where airfare can be easily compared among different airlines. While airlines have had their share of issues with sites that often lead to some fares disappearing, one legislator is calling for a federal investigation over allegations that some carriers completely withhold information from such travel sites in an attempt to block passengers from finding the best price possible. [More]
It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]
So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]
Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]
Two-thirds of the flights scheduled to arrive today at New York’s LaGuardia airport have already been canceled, mostly due to the latest snow storm to slam the Mid-Atlantic region. And there are 130 who probably wish their Delta flight to LGA had called off after it slid off the runway this morning. [More]
If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]
Today In Social Media Hacks: Delta, Newsweek, And CFO Of Twitter Really Need To Change Their Passwords
Social media tools are an effective way for businesses and bigwigs to communicate with their customers… that is, as long as those companies or people are in charge of their own accounts. When hackers “borrow” their social presences, much less good things can happen. And today at least three high-profile accounts found that out the hard way.