This is Scruffy the dog. Last week his human, Evelyn, wrote to us about her problems with Delta shipping Scruffy as cargo instead of baggage, not letting her know where he was, and charging an extra $391 at the airport to fly 50-pound Scruffy from New York to Los Angeles. In her letter to Delta, Evelyn said that she would be informing everyone she knows not to use Delta, since it is “most certainly neither a safe nor convenient carrier for pets.” Now, at least, Delta has explained to Evelyn what went wrong, and she’ll be receiving a refund for the full $591 in dog-shipping fees. It doesn’t sound like Evelyn and Scruffy are in a hurry to fly Delta again soon, though.
Evelyn’s father booked a ticket for her and her dog to fly from New York to Los Angeles on Delta Airlines. Being a regular Consumerist reader, she was nervous about trusting Delta with her beloved pet, but notes that “[she] thought the horror stories must be rare enough that we should take the trip.” Delta staff told her that her dog, who weighs about 50 pounds, needed to fly as cargo at a cost of $591, instead of the quoted $200. The ostensible reason was severe weather on the ground in Los Angeles. What this extra $391 got Evelyn was a missing pet for an hour, then an upset and dehydrated dog.