Earlier this week, a group of U.S. soldiers returning from Afghanistan made headlines when they posted a YouTube video to voice their displeasure with Delta Airlines over the carrier’s checked baggage policy for active duty members of the armed forces.
Delta Airlines recently announced that it had decided to move some of its outsourced call center operations out of South Africa and back to the U.S. But before anyone goes looking for a gig at Delta’s phone operations base in Dallas, the airline says it should be just fine with the staff it already has on hand.
Since Delta began charging fees for checked bags — $25 for the initial piece on domestic flights; $35 for a second — the airline has been offering $2-3 discounts to travelers who prepaid those fees online instead of at the airport. Not anymore.
Evelyn’s father booked a ticket for her and her dog to fly from New York to Los Angeles on Delta Airlines. Being a regular Consumerist reader, she was nervous about trusting Delta with her beloved pet, but notes that “[she] thought the horror stories must be rare enough that we should take the trip.” Delta staff told her that her dog, who weighs about 50 pounds, needed to fly as cargo at a cost of $591, instead of the quoted $200. The ostensible reason was severe weather on the ground in Los Angeles. What this extra $391 got Evelyn was a missing pet for an hour, then an upset and dehydrated dog.
Most people are worried about a seatmate that takes up more than their fair share of the seats, but on one Delta plane they should be more concerned about a far tinier co-passenger. CNN reports the FDA has sent Delta a warning letter (read it here) about mouse droppings “too numerous to count” onboard one of its planes.
I stumbled across this clip of standup comedian Eugene Mirman describing how Delta Airlines became his enemy. It all started when they lost his bag and at the counter they looked at his ticket and asked him if his name was “Barbara Riddle.” He said no and then they proceeded to deliver Ms. Riddle’s bag to his house, twice, before finally giving up and telling him he’d have to file a claim for his luggage. Fast-forward to 5:57 to hear him tell the tale and read aloud the hate letter he wrote them as a result.
The Superbowl of storms is headed for the Midwest with 20″ snow and 45 mph winds predicted for Chicago. Thankfully, a lot of airlines are waiving their usual ticket change fees for travelers who could be affected. 3,000 flights have already been canceled in advance of the potentially deadly weather. Don’t go to the airport to see if you can make your flight, don’t get stuck in an airport, stay home, stay over at your friend’s house an extra day or two, and take advantage of this leniency. Here are links to the various airlines and their waiver and winter update pages and policies:
Snickers, an eleven-week-old hairless kitten, flew from from a breeder in Utah to her new home in Connecticut in the supposedly climate-controlled cargo hold of a Delta Airlines plane. Her new family paid the airline $70 extra so she would be removed immediately. Instead, she sat under the plane for about 50 minutes, on a 10 degree Fahrenheit evening. When she finally met her family, she showed symptoms of severe hypothermia. They tried to warm her up and rushed to a vet, but it was too late.
Thought there wasn’t much more the airlines could fob off on the customer? You were wrong. Apparently, the employees at American and Delta are so slow at tagging your checked bags that the airlines think you’d do it better yourself.
Paul tells Consumerist that he has a few problems. First, Expedia and Delta Airlines failed to correctly undo and reschedule a flight that his family took from Michigan to Florida. Second, his wife and children have gained the ability to bilocate. Or teleport. At least according to Delta and Expedia. Neither company seems fazed that the family flew the same route twice in a row both times. Sure, this trip might be physically possible, but it’s also completely insane.
Here’s a lesson from Delta Airlines: If you think you smell alcohol on a pilot’s breath, don’t dare ask the flight crew if he’d been drinking; you’ll just end up being kicked off the flight. That’s what happened to a woman from California, who recently found herself booted from a Delta flight.
If you haven’t yet had the pleasure of being trapped — without water — on a delayed Delta flight that’s been waiting on the tarmac in 112-degree Arizona heat, one passenger has chronicled his ordeal in a series of quick videos from yesterday. The best — or perhaps worst — part comes at the end of the first clip when he squeegees about a gallon of sweat from his forehead.
Consumerist reader Brian recently had a death in his family and needed to fly from Rochester, NY, to Boston.When he attempted to book a flight with a bereavement discount with Delta, he was told that there was a direct, non-bereavement fare available for almost half the cost. Brian’s complaint is a common one among air travelers, and it springs from a general misconception of exactly what the airlines mean by “bereavement fare.”
If you’re planning any air travel on the busiest post-holiday travel days this year, prepare to pay $10 in an extra, uh, “fuel surcharge” on Delta, American, and United flights. Fuel is super extra expensive on November 29th, January 2rd, and January 3rd, you know.
Delta Airlines announced yesterday that they will be doubling the fee for a second checked bag, blaming high fuel costs and asserting that it’s “still a good value when compared with shipping or luggage services.”