Eight months after a government report found that airplanes with WiFi connections may be vulnerable to cyber attacks and seven months after a hacker claimed to have commandeered a United Airlines flight via the plane’s in-flight entertainment system, one lawmaker wants to know just what airlines are doing to protect their computer systems — and passengers. [More]
AT&T CEO Randall Stephenson doesn’t want to hear customers’ suggestions, referring customer mail containing actual suggestions to his legal team. That’s fair, we suppose: he wouldn’t want a customer to sue later on if a suggestion became a multimillion-dollar idea. Maybe the secret to getting a nice response to your suggestions from a CEO is simple: you need to be 8 years old. [More]
Today In Social Media Hacks: Delta, Newsweek, And CFO Of Twitter Really Need To Change Their Passwords
Social media tools are an effective way for businesses and bigwigs to communicate with their customers… that is, as long as those companies or people are in charge of their own accounts. When hackers “borrow” their social presences, much less good things can happen. And today at least three high-profile accounts found that out the hard way.
In what we assume is a mere coincidence and not an instance of corporate hooliganism, someone at Delta Air Lines managed to snap the head off the golf club of a golf pro whose clubs happened to be in a bag branded by Southwest Airlines. [More]
Delta Gives Windows Phones To 19,000 Flight Attendants, Brings Number Of Windows Phone Users To 19,003
Okay, so maybe more than three people currently own and use a Windows-based smartphone (though I’ve never actually seen anyone using one in the real world). Regardless, Delta has picked up a few tons of Nokia Lumia 820 phones to give out to 19,000 of its flight attendants for use during flights. [More]
Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]
For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]
It’s heading for the East Coast, but whether or not the predicted nor’easter will pummel residents or simply blow by, airlines aren’t taking any chances. United and Delta have already canceled 650 flights total in preparation for the weather blitz, and it’s likely not going to end there, as many people already devastated by Sandy brace for Mother Nature’s newest challenge. [More]
It’s important to know your rights when it comes to airline travel, or you could be missing out on getting a full refund on a fare you don’t need. We’ve reported before on the Department of Transportation regulation that requires airlines to give customers a full refund within 24 hours of booking a flight (if it’s booked a week or more beforehand), but some airlines make it really difficult for you to do that. [More]
Consumerist reader Lauren was feeling a bit peeved at Delta. No, it’s not the airline’s fault that she and her boyfriend broke up a week before going to an out-of-town wedding. And no, it’s not Delta’s problem that she had purchased two non-refundable tickets for the trip. But it was kinda annoying that Delta’s policy said she’d have to pay a $150 change fee just for him to not fly, and he’d also get the credit for the remainder of the ticket’s price, since it was in his name.
Patrick wanted off the plane. The overloaded Delta flight sat on the runway for more than an hour. He had the privilege of sitting in the exit row next to a very drunk man who was probably more likely to collapse on the emergency exit door than to be capable of opening it. When te flight attendant wouldn’t pay attention, he tried to contact Delta customer service and PR via e-mail for help. Some kind of help. When the flight attendants finally let a few people off the plane so it could take off, Patrick wasn’t one of the lucky few. Neither was Drunky McSeatmate.
After seeing countless passengers refusing to believe that their wheelie bag isn’t going to fit in closed bins, while others just will not listen to flight attendants’ pleas of “please don’t put your coat in the overhead bin,” some airlines are actually expanding the size of their overhead bins.
Travelers taking off or landing in countries in the European Union may notice a bump in airline fares, as U.S. Airways and American Airlines have joined Delta and United Continental in adding a $3 surcharge each way to help offset the cost of a new carbon emissions law.
Alauna is disabled, unable to walk or stand for long periods of time. But she’s in her 20s and there is nothing obviously physically wrong with her at first glance. This meant that her requests for assistance during her recent Delta flight delay nightmare were met with resistance or eye-rolling.