While some airports are threatening to fire the Transportation Security Administration over long lines at screening checkpoints, and other airlines are calling the agency onto the carpet, Delta Air Lines is offering up help in the form of free labor. [More]
delta air lines
Delta Air Lines Flight Makes Emergency Landing After Engine Cover Falls Off
By 5.9.16
Part of the flying experience is peering out the window to get a peek at the clouds, blue sky, and whatever city you may be traveling above. One thing you don’t want to see while gazing at the heavens? Something wrong with the engine. [More]
An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey
By 4.26.16
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
Travel Agents Accuse United, American & Delta Airlines Of Price Conspiracy
By 4.21.16
Last summer, the Department of Justice announced that it had opened an investigation into alleged collusion between major airlines to keep ticket prices high. Now, a group of travel agents are accusing three major airlines of also conspiring to raise prices for trips with multiple stops. [More]
Which Airlines Charge A Fee To Buy Tickets Over The Phone Or At The Airport?
By 4.15.16
We used to live in a time when some of the only options for buying airfare were over the phone or in person at an airport ticket counter. Technology changed, and many airlines have added fees for those ticket-buying methods. While Delta Air Lines is now turning back the clock and will drop such fees, many of the other major players still tack on extra charges for those ticket-buying options. [More]
Delta Employee With $282K In Backpack Arrested For Illegal Money Transmitting
By 3.29.16
Between the JetBlue flight attendant recently arrested for trying to get 69 pounds of cocaine through airport security and a Delta baggage handler taken into custody for allegedly smuggling more than 100 guns onto flights, you’d hope that airline staffers would think twice before abusing their positions. Apparently, that didn’t cross the mind of another Delta ramp agent arrested over the weekend with a backpack full of cash. [More]
U.S. Airlines Providing Travel Waivers To Some Passengers After Brussels Attack
By 3.22.16
In light of today’s attacks in Belgium, several U.S.-based airlines are waiving their typical rebooking penalties and fees for travelers flying from, to, or through Brussels and several other European cities. [More]
Delta Flight Delayed After E-Cigarette Ignites In Passenger’s Carry-On Bag
By 3.17.16
We’ve heard of passengers getting caught lighting up traditional cigarettes in airplane lavatories, but on a recent Delta Air Lines flight, an e-cigarette ignited itself in a passenger’s carry-on bag, causing the flight to be delayed. [More]
Delta Trying To Sell More Premium Cabin Seats To Cut Down On Free Upgrades
By 3.4.16
It’s the holy grail for many a frequent traveler with airline miles to burn: triumphing over everyone else waiting at the gate and scoring an upgrade to first or business class. But Delta Air Lines is sick of handing out those upgrades without making any real money off it. So, in an effort to cut down on the amount of upgrades, and thus, make more money Delta will be adjusting the price of its premium cabin seats. [More]
U.S. Airlines Competing To Nab One Of 20 New Scheduled Routes To Havana
By 3.3.16
Now that the United States and Cuba have decided to let bygones be bygones and relations are thawing between the two countries, more Americans will soon have the chance to visit the nearby island nation by air. There will be 110 new scheduled routes to Cuba, with 20 of those flying daily to the country’s capital of Havana, and major U.S. airlines are stepping up to the plate to bid for the first regularly scheduled, non-charter flights. [More]
Major Airlines’ Regional Partner, Republic Airways, Files For Bankruptcy Over Pilot Shortage
By 2.26.16
Two years ago, regional airlines warned that new regulations, higher costs of school, and lower salaries had led to a shortage of pilots for the companies that typically handle the smaller, regional routes for larger airlines. Now, one short-haul carrier says that lack of pilots is the reason it’s filed for bankruptcy. [More]
Airlines Offering Fee Waivers After Winter Weather Snarls Flights
By 2.24.16
High winds and an impending snowstorm have brought a number of delays and cancellations to air travel into and out of Chicago airports today. As a result, many airlines are now offering to waive fees for travelers seeking to change their plans. [More]
Traveler Complaints About Airlines Increased Nearly 30% Last Year
By 2.19.16
While airlines might not be leaping at the chance to tell customers how to file complaints about their service, that hasn’t stopped more travelers from sharing their tales of woe with the Department of Transportation. In fact, the number of complaints filed by beleaguered passengers increased by nearly 30% last year. [More]
Delta Flight Heading To NYC Diverted Twice, Finally Lands At Destination After 30 Travel Hours
By 2.17.16
It’s bad enough to be on a flight that gets diverted once, potentially delaying arrival time and generally mucking with your life. But passengers on a Delta Air Lines flight that left Monday for New York City had an even larger headache this week, when their plane took 30 travel hours to reach its final destination, after being diverted twice. [More]
Traveling This Weekend? Airlines Offering Travel Waivers Ahead Of Winter Storm
By 1.21.16
Planning on traveling by plane in the next few days? The winter storm rolling across the country this weekend might have something to say about that. Ahead of the storm’s arrival, most U.S. airlines are issuing travel advisories and weather waivers for customers in the Northeast and Mid-Atlantic who might find their plans ruined by snow, ice, sleet, wind, etc. [More]
Delta Moves Past United To Snag No. 2 U.S. Airline Spot By Traffic
By 1.12.16
When you’re a major U.S. airline, there’s only one direction you want to go, and that’s up. Which is why Delta Air Lines is likely in a celebratory mood and United Airlines is perhaps a bit down in the dumps today, upon hearing the news that the former has passed the latter to become the No. 2 carrier based on traffic for 2015, behind American Airlines. [More]
Delta Pilots Turn Plane Around To Pick Up Passengers Traveling To Funeral
By 12.31.15
For the most part, when a gate agent closes the door to a plane, that’s it, you’re out of luck. But that wasn’t the case for a family traveling to a funeral via Delta Air Lines earlier this month. The pilots of the plane, which had already pulled away from the gate, returned to pick up the grieving passengers. [More]
When The Biggest U.S. Airlines Try To Compete With Low-Cost Carriers, Travelers Win
By 12.30.15
Usually we wouldn’t be fans of fighting, but when it comes to companies vying for consumers’ hard-earned dollars, the more they try to one-up each other, the better it is for us. So it’s cause for celebration now that the three biggest airlines in the U.S. are paying attention to their low-cost rivals, bringing down ticket prices for everyone. [More]
