delays

Rachel

Airline Bumpings Were Up, But Complaints Went Down In First Months Of 2017

The first few months of 2017 haven’t exactly been great for airlines, what with system outages, bumped passengers being dragged off planes, and other customer service fiascos. In fact, new federal data shows that bumpings were slightly up during the first quarter of 2017, while complaints filed against airlines actually dropped 19%. [More]

Quinn Dombrowski

Family Accuses Delta Employee Of Smacking 12-Year-Old’s Hand During 17-Hour Delay

Facing a long airline delay during a trip to Florida with his family, a 12-year-old from New York state did what many Americans now do: He whipped out his iPhone to film the Delta Air Lines agent explaining the issue to angry customers. That’s when, according to a lawsuit filed by the family, the Delta employee told the pre-teen that shooting the video was illegal and swatted his hand. [More]

Dan Domme

Food Industry Lobbyists Ask FDA To Delay Revised Nutrition Labels For Three Years

Three years after the federal government said it would overhaul Nutrition Facts labels for the first time in 20 years, a group of food industry executives and trade groups are asking the Food and Drug Administration to delay implementing those changes by three years. [More]

Themarcogoon49

United Flights Delayed Over Flight Planning System Issues

Less than two weeks after Delta Air Lines suffered a systems outage that led to hundreds of canceled flights, passengers on United Airlines are dealing with similar issues after the system that creates flight plans for the carrier experienced technical difficulties. [More]

Google Handing Out $50 Play Store Credit Over Delayed Pixel Phones

Google Handing Out $50 Play Store Credit Over Delayed Pixel Phones

Minor delays are not rare in the world of electronics, but that doesn’t mean customers are any less annoyed when they find out their much-awaited new phone will not arrive as soon as expected. So it helps when companies throw in free money to ease the sting of a delay. [More]

David Transier

British Airways Flight Diverted After 25 Crew Members, Passengers Become Sick

The long trip from San Francisco to London became even longer for nearly 400 passengers on a British Airways flight after the plane had to make an emergency landing when dozens of passengers and crew members became ill.  [More]

Stranded in Punta Cana

Southwest Passengers Recall Three-Day Nightmare Travel Experience

There are travel hiccups that keep passengers from getting to their destination by a few hours. And then there are ordeals that keep people in limbo for days. Case in point: a Southwest Airlines flight from the Dominican Republic to Atlanta that turned into a three-day real life nightmare.  [More]

Some Retailers Say They Don’t Have Enough New Apple Watches To Fulfill Pre-Orders

Some Retailers Say They Don’t Have Enough New Apple Watches To Fulfill Pre-Orders

Yesterday, Apple warned that people who didn’t preorder the iPhone 7 Plus would probably not be able to find them at Apple stores when they went on sale this morning. Now comes news some retailers are unable to fill preorders for today’s other Apple debut: the Series 2 Apple Watch. [More]

Themarcogoon49

British Airways Passengers Worldwide Face Delays Due To Airline Systems Glitch

It seems that computer-related disaster isn’t just for Americans anymore. British Airways passengers worldwide — including here in the U.S. — are being hit with delays after a systems glitch took out its check-in systems overnight.

[More]

kevindean

Are More Airline Outages Inevitable? Some Experts Think So

In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology.  [More]

David Transier

Southwest Outage Could Cost Airline As Much As $82 Million

Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later described the debacle as a “once-in-a-thousand-year flood,” and now we have some idea of just how much that flood will cost the airline. [More]

c x 2

Southwest Passengers Recall Long Lines, Poor Communication During Massive Glitch

A major issue with its technical systems left thousands of Southwest Airlines flights grounded last week, leaving passengers stranded with few options: wait out the glitch or look for alternative means of travel. [More]

c x 2

Southwest Getting Flights In The Air Again Today After Cancelling 700 Flights; Expect Big Backlog

If you were trying to fly anywhere on Southwest Airlines in the last 24 hours, you likely experienced some major headaches. And if you’re trying to fly anywhere on Southwest today, well, expect some more.

[More]

Brian Brodeur

Allegiant Airlines Flight Delayed Three Times

Enduring a flight delay or two is never a fun experience, especially when you’re coming off a nice, relaxing holiday weekend. But the passengers on an Allegiant Airlines flight encountered not one, not two, but three delays after their plane experienced several issues Monday, including one that required the plane to turn around mid-air.  [More]

Carnival Might Delay First Trips To Cuba

Carnival Might Delay First Trips To Cuba

Less than a month after Carnival Cruise Line received the official go-ahead for crises from the United States to Cuba, the company’s May start date could be delayed.  [More]

zonaphoto

Delta Flight Delayed After E-Cigarette Ignites In Passenger’s Carry-On Bag

We’ve heard of passengers getting caught lighting up traditional cigarettes in airplane lavatories, but on a recent Delta Air Lines flight, an e-cigarette ignited itself in a passenger’s carry-on bag, causing the flight to be delayed. [More]

(David Transier)

Alaska Airlines Gives Passengers $100 Credit After Flight Disrupted By Drunk Traveler

When a flight is diverted to deal with a disruptive passenger, those left on the plane often receive little, if anything, in the way of compensation for the delay. But travelers on a recently interrupted Alaska Airlines flight received a financial apology from the airline. [More]

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

High winds and an impending snowstorm have brought a number of delays and cancellations to air travel into and out of Chicago airports today. As a result, many airlines are now offering to waive fees for travelers seeking to change their plans.  [More]