Stranded in Punta Cana

Southwest Passengers Recall Three-Day Nightmare Travel Experience

There are travel hiccups that keep passengers from getting to their destination by a few hours. And then there are ordeals that keep people in limbo for days. Case in point: a Southwest Airlines flight from the Dominican Republic to Atlanta that turned into a three-day real life nightmare.  [More]

Some Retailers Say They Don’t Have Enough New Apple Watches To Fulfill Pre-Orders

Some Retailers Say They Don’t Have Enough New Apple Watches To Fulfill Pre-Orders

Yesterday, Apple warned that people who didn’t preorder the iPhone 7 Plus would probably not be able to find them at Apple stores when they went on sale this morning. Now comes news some retailers are unable to fill preorders for today’s other Apple debut: the Series 2 Apple Watch. [More]

Themarcogoon49

British Airways Passengers Worldwide Face Delays Due To Airline Systems Glitch

It seems that computer-related disaster isn’t just for Americans anymore. British Airways passengers worldwide — including here in the U.S. — are being hit with delays after a systems glitch took out its check-in systems overnight.

[More]

kevindean

Are More Airline Outages Inevitable? Some Experts Think So

In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology.  [More]

David Transier

Southwest Outage Could Cost Airline As Much As $82 Million

Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later described the debacle as a “once-in-a-thousand-year flood,” and now we have some idea of just how much that flood will cost the airline. [More]

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Southwest Passengers Recall Long Lines, Poor Communication During Massive Glitch

A major issue with its technical systems left thousands of Southwest Airlines flights grounded last week, leaving passengers stranded with few options: wait out the glitch or look for alternative means of travel. [More]

c x 2

Southwest Getting Flights In The Air Again Today After Cancelling 700; Expect Big Backlog

If you were trying to fly anywhere on Southwest Airlines in the last 24 hours, you likely experienced some major headaches. And if you’re trying to fly anywhere on Southwest today, well, expect some more.

[More]

Brian Brodeur

Allegiant Airlines Flight Delayed Three Times

Enduring a flight delay or two is never a fun experience, especially when you’re coming off a nice, relaxing holiday weekend. But the passengers on an Allegiant Airlines flight encountered not one, not two, but three delays after their plane experienced several issues Monday, including one that required the plane to turn around mid-air.  [More]

Carnival Might Delay First Trips To Cuba

Carnival Might Delay First Trips To Cuba

Less than a month after Carnival Cruise Line received the official go-ahead for crises from the United States to Cuba, the company’s May start date could be delayed.  [More]

zonaphoto

Delta Flight Delayed After E-Cigarette Ignites In Passenger’s Carry-On Bag

We’ve heard of passengers getting caught lighting up traditional cigarettes in airplane lavatories, but on a recent Delta Air Lines flight, an e-cigarette ignited itself in a passenger’s carry-on bag, causing the flight to be delayed. [More]

(David Transier)

Alaska Airlines Gives Passengers $100 Credit After Flight Disrupted By Drunk Traveler

When a flight is diverted to deal with a disruptive passenger, those left on the plane often receive little, if anything, in the way of compensation for the delay. But travelers on a recently interrupted Alaska Airlines flight received a financial apology from the airline. [More]

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

Airlines Offering Fee Waivers After Winter Weather Snarls Flights

High winds and an impending snowstorm have brought a number of delays and cancellations to air travel into and out of Chicago airports today. As a result, many airlines are now offering to waive fees for travelers seeking to change their plans.  [More]

Why Has My New Chevy Truck Been Sitting In A Toledo Rail Station For Two Months?

Why Has My New Chevy Truck Been Sitting In A Toledo Rail Station For Two Months?

Turn on your TV and you’ll be inundated with ads for local auto dealers touting the immediate availability of your brand new car. And for many car buyers, once they’ve picked the vehicle they want, it’s not too long before they’re on the road in their new wheels. Of course, if you’re buying something the dealer doesn’t have in stock, you’ll have to wait a little bit longer. But one Consumerist reader wants to know why his new truck has been sitting in an Ohio rail yard for nearly two months.  [More]

American Airlines Will Give You Free Treats At The Gate If Your Flight Is Delayed For At Least Two Hours

American Airlines Will Give You Free Treats At The Gate If Your Flight Is Delayed For At Least Two Hours

Would a bag of pretzels or a can of soda placate you if your flight were delayed for two hours? American Airlines hopes that’s all it’ll take.  [More]

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers

Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
[More]

United Airlines Fined $2.75M For Tarmac Delays, Treatment Of Disabled Passengers

United Airlines Fined $2.75M For Tarmac Delays, Treatment Of Disabled Passengers

In October, United Airlines apologized to a disabled passenger who ended up crawling off the plane after he was told he’d have to wait up to 50 minutes for a wheelchair. This is just one of several complaints related to United’s treatment of disabled passengers. When combined with penalties for stranding passengers on the tarmac for more than three hours, the airline now faces federal fines of $2. 75 million. [More]

FlightAware.com's Misery Map, as of 3:30 ET on Monday.

Thousands Of Flights Canceled, Delayed As Storm System Wreaks Holiday Travel Havoc

Even if you haven’t had to fly anywhere yesterday or today, you’re likely aware that there’s a large storm system currently duffing up air travel across the U.S. Time to break out the leftover egg nog and reconcile yourself to the inevitable nog hangover, travelers, as thousands of flights have been canceled or delayed already. [More]

(Paul Thompson)

Workers At Seven U.S. Airports Set To Strike Wednesday Night

Travelers at seven of the country’s busiest airports may experience delays or other issues tomorrow as thousands of airport workers plan to strike Wednesday night protesting poor working conditions and threats related to their efforts to unionize. [More]