Chris is taking on Verizon over what he says are fraudulent cell phone data plan charges. He says his dad uses an old plan that charges 1.5 cents per kilobyte as opposed to Verizon’s current rate of $2 per megabyte. There are 1,024 kilobytes in a megabyte.
Internal Verizon memos reveal that the wireless ogre is eager to reprimand or fire customer service representatives who proactively recommend blocking access to the company’s overpriced data services. The company is also going to be stingier about issuing back credits to customers who spot unnecessary and unwanted services littering their monthly bills. The New York Times asked Verizon to explain itself, and the answer wasn’t all that surprising.
Taylor just noticed that T-Mobile has been billing him $19.99 for a data package he asked them to cancel seven months ago. Yes, Taylor should’ve caught the mistake sooner, but now that he’s found it, he wants T-Mobile to refund the $140 in unauthorized charges. T-Mobile, citing policy, is only willing to credit him $60.