Whenever Brian drove his Dodge Charger in the rain, all the dash lights flashed and he had trouble restarting his car, but after 8 months of strife, his problem got fixed after his story posted to The Consumerist. The next day after the post went up, Brian got a call from Paul at Danbury Dodge, his dealership. Paul wanted Brian to bring his car in so the Chrysler tech could inspect it. Brian brought in the car during a rainy day, the problems were recreated, and the Chrysler tech diagnosed and fixed the problem in less than four hours. On repeated visits before this, the dealership kept claiming they couldn’t recreate the problem. A rep for Chrysler VP TP Lassdora also called Brian up, apologized profusely, and offered five years of free oil changes and extended Brian’s service contract. “In the end, I believe that the Consumerist story forced Chrysler to get involved, whereas Danbury Dodge was content to ignore my complaints,” writes Brian. “Thank you to the staff and the readers of the Consumerist for motivating Chrysler and Danbury Dodge to fix my car.” Inside, the original video showing how Brian’s dashboard reacted in the rain.
By April 22, 2008