Last fall, Chipotle said it would begin making improvements to its online ordering system as a way to entice customers to return to the fast casual restaurant following its public bout with food borne illnesses. Now, four months later, the company is finally implementing some of those changes and reducing online order wait times. [More]
Since Wells Fargo’s decade-long fake account fiasco came to light in September, analysts have warned that revelations about bank staffers opening millions of unauthorized accounts would result in consumers shying away from Wells. Those analysts may be right, with the bank confirming that new customer accounts fell dramatically during October. [More]
Here at Consumerist, we’re no stranger to the occasional restaurant receipt story: whether it’s a customer leaving a rude message, a discriminatory tip, or an employee calling customers names. In the most recent incident, a couple reportedly left a note to inform their waitress “her place is in the home.” [More]
On Tuesday morning, Wells Fargo CEO John Stumpf will face the Senate Banking Committee to answer questions about how the bank’s high-pressure sales goals led a number of employees to fraudulently open up millions of unauthorized accounts. In advance of that hearing, a group of former Wells employees shared their insider views on this scandal. [More]
It’s been a (deservedly) bad month for Wells Fargo, what with the bank being ordered to pay $185 million in penalties because employees opened millions of bogus accounts, not to mention the ongoing Justice Department investigation. It would seem like a prime time for the competition to pile on the misery and steal away customers, but the CEO of U.S. Bank is demanding his staff not give into that temptation. [More]
From Domino’s emoji ordering, to Starbucks’ cut-the-line-order-ahead app, fast food restaurants around the country are jumping at the chance to get customers to place orders on their phones. For the restaurants it all comes down to sales, but persuading customers to use those apps is harder than one might think, despite the obvious draws: no line, no wait, food ready and waiting. [More]
It’s understandable that a customer may be a bit ticked off when their bag full of tacos doesn’t include everything they asked for at the drive-thru. But it is never acceptable to take that frustration out on an employee in a violent manner. [More]
Three months after federal regulators filed a lawsuit to stop the
nightmare dream formation of the $6.3 billion StaplesMaxDepot Voltron , the CEOs of the mega-office supply chains are fed up, and they’re taking that frustration to the customers by airing their true thoughts on the Federal Trade Commission’s attempt to stop the deal. [More]
A disgruntled Dunkin’ Donuts customer in New York City lashed out at employees who told him to leave the eatery, allegedly slashing one worker in the face with a razor blade. [More]
Health officials in Ventura County, California, are investigating a possible outbreak of a food-borne illness after dozens of people who either ate or work at one local Chipotle fell ill.
After months of speculation that T-Mobile might finally surpass Sprint to become the nation’s #3 wireless provider, the numbers are in and the two companies have officially switched positions. [More]
The country’s second largest pharmacy chain is the latest party in a class-action lawsuit that accuses CVS of deliberately overcharging hundreds of thousands of patients for generic prescription drugs. [More]
We all love hearing stories of big tippers at restaurants, those generous folks who leave behind piles of money in appreciation. But the generosity trend can swing both ways, as a waitress near Atlanta proved after giving a 72-year-old patron one of her kidneys. The transplant was successful and both are now doing well.
A lawsuit filed earlier this month by the city of Los Angeles accuses Wells Fargo of pushing employees to engage in fraudulent conduct with regard to consumer accounts in order to meet the bank’s sales quotas. Now, one of those customers has filed his own lawsuit against the San Francisco-based bank alleging the same misconduct deceived and defrauded consumers across the country. [More]
The City of Los Angeles has filed a lawsuit against the largest bank based in the state, accusing Wells Fargo of a plethora of unfair practices including encouraging employees to open unauthorized consumer accounts and then charging those accounts phony fees. [More]
You just can’t please everyone. And if you try, you’re likely to get frustrated and maybe even lash out at others. That sounds like a situation that unfolded in a San Francisco restaurant recently when the chef-owner abruptly closed the place down.