It’s understandable that a customer may be a bit ticked off when their bag full of tacos doesn’t include everything they asked for at the drive-thru. But it is never acceptable to take that frustration out on an employee in a violent manner. [More]
Three months after federal regulators filed a lawsuit to stop the
nightmare dream formation of the $6.3 billion StaplesMaxDepot Voltron , the CEOs of the mega-office supply chains are fed up, and they’re taking that frustration to the customers by airing their true thoughts on the Federal Trade Commission’s attempt to stop the deal. [More]
A disgruntled Dunkin’ Donuts customer in New York City lashed out at employees who told him to leave the eatery, allegedly slashing one worker in the face with a razor blade. [More]
Health officials in Ventura County, California, are investigating a possible outbreak of a food-borne illness after dozens of people who either ate or work at one local Chipotle fell ill.
After months of speculation that T-Mobile might finally surpass Sprint to become the nation’s #3 wireless provider, the numbers are in and the two companies have officially switched positions. [More]
The country’s second largest pharmacy chain is the latest party in a class-action lawsuit that accuses CVS of deliberately overcharging hundreds of thousands of patients for generic prescription drugs. [More]
We all love hearing stories of big tippers at restaurants, those generous folks who leave behind piles of money in appreciation. But the generosity trend can swing both ways, as a waitress near Atlanta proved after giving a 72-year-old patron one of her kidneys. The transplant was successful and both are now doing well. [More]
A lawsuit filed earlier this month by the city of Los Angeles accuses Wells Fargo of pushing employees to engage in fraudulent conduct with regard to consumer accounts in order to meet the bank’s sales quotas. Now, one of those customers has filed his own lawsuit against the San Francisco-based bank alleging the same misconduct deceived and defrauded consumers across the country. [More]
The City of Los Angeles has filed a lawsuit against the largest bank based in the state, accusing Wells Fargo of a plethora of unfair practices including encouraging employees to open unauthorized consumer accounts and then charging those accounts phony fees. [More]
You just can’t please everyone. And if you try, you’re likely to get frustrated and maybe even lash out at others. That sounds like a situation that unfolded in a San Francisco restaurant recently when the chef-owner abruptly closed the place down. [More]
An important update to yesterday’s late-breaking story about a man who opened up his bag of Doritos to find there where only three chips inside. As predicted, after reader D contacted the maker, Frito-Lay, they sent him some free coupons. [More]
Reader D said that he opened up a small bag of Doritos Nacho Cheese chips to find only three chips and one “chiplete” inside. [More]
In this week’s New Yorker, James Surowiecki takes a brief look at customer service in America these days, and offers up some theories to explain why it sucks. Most of it is stuff you’ve probably already seen: it’s a cost center and therefore an attractive target when cutting expenses; bargain pricing makes it impossible; current attempts to make it more “efficient” just make it worse. But the real problem, he says, is that maybe companies are too concerned with the customers they don’t have. [More]
If you’re already a T-Mobile customer and you bought the new Google Nexus One phone recently, you know firsthand that you had to pay $100 more than new customers. Today T-Mobile announced that they’re dropping that heavily criticized price, and will be refunding $100 to customers who paid $379 for the phone before January 14th. [More]
Jay Goltz, a small business owner in Chicago, thinks there are three reasons why customer service is so terrible at so many companies.
If you own a Honda and don’t like getting shot in the face with jagged metal fragments, you may want to keep an eye out for a recall notice. The automaker announced yesterday that it would recall 440,000 Civics, Accords, and Acura TL sedans sold between 2001 and 2003.