customer service

lkarasawa

Delta’s Travel Woes Left Man’s Body Stranded For Days

A North Carolina family says Delta Air Line’s recent spate of cancelations and delays was particularly hard on them, as it left their late son’s body stuck in a cargo hold over the weekend. [More]

Audra Bridges

United Airlines CEO: Passenger Dragged Off Flight Was “Disruptive And Belligerent”

In a letter to employees late on Monday night, United Airlines CEO Oscar Munoz said he “emphatically” stands behind workers amid the uproar over videos showing a passenger who was forcibly pulled from a flight on Sunday by airport police, after he became “disruptive and belligerent.” [More]

@xiniapirkey|@chrislecraw

Delta Throws Multi-Airport Pizza Party After Canceling 300 Flights Due To Weather

No one likes it when their flight gets canceled. But if there’s anything that can alleviate that annoying experience, it’s the healing power of pizza. Delta Air Lines knows this, which is why it hosted a multi-airport pizza party after canceling 300 flights. [More]

(Lyman Green)

Cable Company Sends Refund Check That Bounces, Bills Customer Twice For Service He Doesn’t Have

When Consumerist reader Andy canceled his Time Warner Cable service back in November he expected to get a small refund. But he got more than he bargained for: a bounced check fee, followed several months later by bills for service he no longer had. [More]

Nexus 5X Owners Say Device Boot-Looping Kills Phones; Getting Runaround From LG

Nexus 5X Owners Say Device Boot-Looping Kills Phones; Getting Runaround From LG

Even in an age where you’re expected to regularly shell out hundreds of dollars on a new smartphone, you expect each new pricey device to last at least a year before becoming worthless. Yet, some owners of relatively new Nexus 5X phones tell Consumerist that their smartphones have unexpectedly been rendered useless. Making matters worse, the manufacturer is allegedly giving them the runaround, leaving them without a phone for months. [More]

Reddit

Verizon Sending All Non-Emergency Calls Made On Recalled Note 7s To Customer Service

Even though Verizon recently pushed out a software update that deliberately disables the recalled Samsung Galaxy Note 7, the company says thousands of subscribers continue to use their potentially dangerous devices. Now Verizon is deploying another tactic to block these Note 7 owners from using their phone — rerouting all non-emergency calls to customer service. [More]

terrypresley

Domino’s Worker Fired For Writing Racist Joke Inside Pizza Box

It’s one thing to ask for a funny joke to go along with your dinner delivery, but when one customer received a pizza box with a very unfunny racist comment written inside, a franchise owner in Massachusetts says he fired the worker responsible. [More]

Xavier J. Peg

Calling Customer Service? An AI Is Picking The Agent That’s “Best” For You

Think back to the last time you had to call a real, live person in order to complete a purchase or have a problem resolved. How did it go? Did you and the customer service representative you spoke to have trouble understanding one another in some fundamental way? Or was it a smooth interaction, almost as if the CSR you spoke with was carefully hand-picked for you by robots?

If it’s the latter, it might be because the CSR you spoke with was in fact carefully hand-picked for you by robots. [More]

Hatchimals, This Holiday’s Hot Toy, Leaves Many Parents Disappointed

Hatchimals, This Holiday’s Hot Toy, Leaves Many Parents Disappointed

If you have a child of a certain age — or you just keep up with the latest trends — then you’ve probably heard of Hatchimals. The interactive toy was amongst the hottest, in-demand products this holiday season. But for some who were able to score the coveted plaything it left a lot to be desired.  [More]

Uber

Uber Passenger: Driver Stranded Her Halfway Through 150-Mile Trip Home From Hospital

An Arizona woman says she was left stranded at a gas station in the desert on Christmas when her Uber driver decided he didn’t want to continue the second half of the 150-mile trip. [More]

Jeepers Media

Attacking A Cashier, Order Screens Because You’re Unhappy With Your Food Joins Long List Of Customer Overreactions

Another day, another extreme overreaction: police in Dayton, OH say a McDonald’s drive-thru customer who was unhappy with her food went on a rampage in the restaurant, overturning ordering screens and attacking the cashier. [More]

Rahiem Storr on YouTube

Best Buy Workers Give Wii U To Teen Who Visited Nearly Every Day To Play Video Games

’Tis the season when we’re happy to hear stories of big-hearted folks out there among all the Grinches, people who take it upon themselves to make a stranger’s holiday merry and bright. Like the Best Buy employees in New York who bought a Wii U for a teenager who visited almost every day to play Smash Bros. at the store. [More]

C_Dubyaa

Chipotle CEO “Not Satisfied” With Quality Of Customer “Experience” In Some Restaurants

As Chipotle closes the books on its second consecutive year of bad headlines and sagging sales, the company’s founder and co-CEO Steve Ells says the burrito chain still has “a long way to go” to recover from its food-safety crisis. In particular, he notes that Chipotle has forgotten about providing the best customer service. [More]

Kent Regional Fire Authority

Burning Down The Mall Because You Can’t Find A Shopping Cart Joins Long List Of Customer Overreactions

When you’ve been wronged by a business — or believe you have been — there are two ways you can try to resolve the situation: one, you can take a deep breath and calmly address the issue at hand by using your words; or, you can go the opposite route and overreact completely, and woe betide the poor mortals caught in your way. [More]

Woman Drives To Uber HQ To Get Account Issue Resolved Instead Of Waiting For Emailed Responses

Woman Drives To Uber HQ To Get Account Issue Resolved Instead Of Waiting For Emailed Responses

When you’ve got a problem that needs fixing and it’s not getting fixed fast enough, what’s an intrepid consumer to do? One woman who had an issue with her family’s Uber account was tired of waiting for customer service to email her back, so she hopped in her car and took a trip — actually, two trips — to visit Uber in person. [More]

Twitter Launching Direct Message Bot Feature To Help Companies With Customer Service

Twitter Launching Direct Message Bot Feature To Help Companies With Customer Service

There are some customer service situations where you might want to talk to a human about your problem in detail, but in others, communicating with a preprogrammed robot may resolve an issue more quickly. For those cases, Twitter is introducing a chatbot that companies can use to talk to customers via the platforms Direct Messages feature. [More]

CBS Los Angeles

Expedia Apologizes After Customer Says Employee Left “F—k You” Message In Her Itinerary

An Expedia customer in Los Angeles was surprised to find that her New Year’s travel reservation had suddenly been canceled — and, adding insult to injury, a nasty message from an employee on her itinerary. [More]