Reader Jerry has shopped at the Home Depot in Van Nuys for over six years, but this weekend was the first time he feels he’s ever received good service. There was a helpful greeter at the door with a map of the store, and it seemed like everywhere he turned there was an employee willing to help. “It took a few minutes, but it finally dawned on me. Home Depot was trying to provide customer service!” Is this just a fluke or a part of a renewed effort to earn your business during the recession?
By March 8, 2009