Matt is having some trouble getting Dell to sort out its billing mistake with his new TV purchase. It’s an interesting story because for the most part, Dell employees or outsourced CSRs are trying to be helpful to Matt, but nothing has actually been accomplished yet over email, chat, or the telephone. Matt wants his $300 back, and Dell wants Matt to just return the TV set if he won’t pay the non-discounted price. We think he may have a case here for disputing the overcharged amount.
By April 3, 2009