Enterprise Rent-A-Car failed reader Jimmy in every possible way, which is quite the accomplishment since he only wanted a full size car to drive around his visiting friends. GEICO, Jimmy’s insurance company, set him up with Enterprise after he lost a head-on collision with a deer. Enterprise managed to muck up nearly every step of the rental process, promising to deliver cars they didn’t have, delivering the wrong class of car, and upselling unnecessary insurance that they wrongly said GEICO would cover. Jimmy’s never going to use Enterprise again, and inside, you’ll see why…
