Staying at the Hilton for his first-year wedding anniversary, Brian and his wife had to suffer through two different groups of fellow guests prank-calling his room, excessive noise, and a non-working air-conditioner. They did give him one free night for his troubles, but that didn’t make his experience any less unpleasant. Here’s the letter he just shot off to the CEO of Hilton Hotels and other top-ranking executives to express his dissatisfaction. It got him his entire stay refunded, a voucher for two-nights stay at any Hilton, and, holiest of holies, an apology from the manager.
By April 27, 2010