customer service

United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets

United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets

Last week, a United Airlines flight from Burlington to Washington, D.C. was deemed too heavy to fly, so the company had to decide who to boot off. In a moment of what was almost certainly accidental honesty, they targeted the 20 least profitable customers. We know this was their criteria because they announced it to the rest of the passengers, so those who remained were able to rest easy knowing that all the cheapskates, budget travelers and poor people were gone. [More]