customer service

AT&T Bribes Users With 1000 Free Rollover Minutes

AT&T Bribes Users With 1000 Free Rollover Minutes

The latest salvo in the AT&T and Verizon Cola Wars was for Big Blue to bribe all its users into staying with a surprise gift of 1000 bonus rollover minutes. Some users thought the text message announcing the free minutes was some kind of spam or scam – and who could blame them? – but it was definitely sent out by AT&T, as confirmed to Consumerist by AT&T PR. They said, “It’s real – we’ve done this before…it’s a way of thanking our customers.” If you didn’t get the text, some users, even those who weren’t targeted by the initial blast, have reported the free minutes showing up on their account after texting “yes” to 11113020. [More]